Remote MLS Data Licensing Manager

Position

The MLS Data Licensing Manager will be responsible for the day-to-day support and maintenance of our MLS vendor relationships. In this role you will be the key point of contact for the numerous MLSs for any issues, changes, compliance issues, and upgrades. You will be responsible for phone and email support with vendors and will be responsible for maintaining a working relationship between the various MLSs and our various business units. Execution, storage, and compliance with new MLS agreements will require that the DCM be highly organized and able to handle multiple tasks simultaneously while facing pressure from multiple directions.

Job Responsibilities

• Work with MLS vendors and boards to facilitate the onboarding and offboarding of MLS data.
• Report and maintain detailed lists of subscribers to vendors as required on a monthly, quarterly, and annual basis.
• Maintain detailed lists of clients and vendors and keep their status in CRM to maintain transparency throughout the supported business units.
• Produce reports and statistics when senior management asks for them.
• Keep accurate and detailed case notes of all interactions with customers & vendors.
• Review & negotiate vendor agreements to promote our product offerings.
• Coordinate and validate that any products produced meet the requirements set for by the various vendors to maintain compliance.
• Communicate and coordinate with internal departments across multiple business units to resolve compliance issues in a timely fashion.
• Identify and escalate potential issues with recommendations to senior management.
  
  

Qualifications

• Good Microsoft Office skills, particularly Excel, Word & Outlook.
• Understanding and experience with Real Estate MLS operations is desired.
• Previous experience of face-to-face or telephone-based customer service is desired.
• Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing.
• An ability to build a rapport with vendors.
• Logical and analytical, with a methodical approach to problem-solving.
• Solution-focused, with the ability to prioritize.
• Accurate, with high attention to detail.
• Good team player, yet willing to take personal responsibility for issues.
• Self-motivated, resourceful, and keen to learn and share knowledge.
• Able to remain calm under pressure and problem-solve accordingly.
  
  

Company Conformance Statements

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Keep accurate and detailed notes of all interactions with customers.
• Interact professionally with other employees, managers, customers, and vendors.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  
  

Business Unit:

CWS

FLSA Designation (US Only):

Exempt

Salary Range (US Only):

The estimated base salary range for this role in the United States is $60,000.00 - $90,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Other Compensation (US Only):

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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