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Description

German Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading global organizations. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in high-growth environments across the European market.

Job Overview

We are thrilled to offer an exceptional career opportunity for a German Speaking iRobot Support Specialist position in Bulgaria, working at the forefront of the consumer electronics industry. This role is perfect for a tech-savvy professional looking for high-quality German-speaking jobs within a dynamic, innovation-driven environment in Sofia.

Key Responsibilities

• Provide high-level technical support for premium iRobot smart home devices via phone, email, and chat.
• Troubleshoot connectivity, software, and hardware issues for customers in the German market.
• Ensure an exceptional consumer electronics experience by resolving inquiries with precision and empathy.
• Maintain detailed documentation of product issues and customer interactions in the support database.
• Stay updated on the latest iRobot product releases and features to provide accurate, expert guidance.
• Collaborate with internal departments to escalate complex technical feedback regarding consumer electronics performance.
• Contribute to team goals by achieving key performance indicators related to support quality and resolution speed.

Requirements

• Native or fluent German (spoken and written) is absolutely essential for this role.
• Valid EU passport (mandatory) to facilitate your transition to our site in Sofia.
• Strong technical aptitude with a genuine passion for the consumer electronics sector.
• Excellent communication skills and a customer-centric mindset.
• Ability to work effectively on-site in a collaborative, multinational team environment.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• And Much More...

Life in Bulgaria

Choosing to pursue one of our German-speaking jobs means embracing the vibrant culture and historic beauty of Sofia, Bulgaria. Bulgaria offers an enviable quality of life, characterized by a perfect blend of modern urban energy, stunning natural landscapes, and a Mediterranean-influenced climate that makes living in Bulgaria a truly rewarding experience.

Beyond the professional benefits, the cost of living in Bulgaria is highly favorable, allowing you to enjoy world-class dining, bustling nightlife, and rich cultural heritage. Relocating to Bulgaria is a seamless process with our comprehensive support package, making it one of the most attractive destinations for expatriates seeking a high-quality lifestyle while building a career in Bulgaria.

How to Apply

If you are ready to elevate your career with this German Speaking iRobot Support Specialist position in Bulgaria, we invite you to apply now. Join the Mercier Consultancy Group team today and start your next professional chapter in beautiful Sofia.