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Description

The Transfer Center RN is responsible for evaluating, coordinating, processing, screening, and documentation of patient transfers into the SABHH. The Transfer Center RN will collaborate with relevant business partners for appropriate level of care. The Transfer Center RN will be responsible for obtaining appropriate medical and demographic information and coordinating communication between the referring and receiving physician as well as between healthcare facilities. The Transfer Center RN will efficiently engage appropriate departments in the transfer process. The Transfer Center RN will utilize problem solving and customer service skills to determine the best course of action for the patient, the physician, and the hospital by working closely with facility House Supervisors, referring physicians, ED, and inpatient staff to ensure the effective and efficient transfer of every patient.

Essential Duties:

• Review collateral information on each patient.

• Address medical concerns indicated if the patient has DX for HTA, HIV, UTI, etc.
• Make sure we have valid doctor’s orders.
• Detox:  If the patient endorses EtOH detox, benzo detox, or heroin detox, ensure we have doctor’s orders for CIWA/COWS
• Send collateral, including ED, at the time of acceptance. Must have ED when accepted.
• If the patient is psychotic and unable to sign in, we must have ED or OPC.
• If the patient requires ambulatory devices (wheelchair, cane, brace) obtain doctor’s orders.
• Enter all patient information into AIS.
• Use appropriate phone etiquette for quality calls and address all customer questions and concerns.
• Send the nursing report for MOT patients.
• Verify insurance, send collateral, insurance information to intake along with the nursing report.
• Communicate with the intake supervisor and admissions coordinator on available beds & incoming MOTs
• Provide an update to the Director of Admissions and the Assistant Director of Admissions on how many patients we are accepting at the end of each shift and how many patients need to be followed up with.
• At shift change, communicate how many patients need to be followed up with to the oncoming Transfer RN.
• Upload every fax in AIS with correct information and insurance regardless if we deflect the patient.
• Mobile assessment visits are completed in a timely manner, and in accordance to hospital policy
• Administrative approval obtained for all admissions
• Safety problems are identified and corrective actions taken                                                                          
• Answer telephone calls to take messages, answer questions, and provide information during non- business     hours or when switchboard is closed.
• Responds to and documents telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
• Ensures each patient's unique needs are identified and incorporated into a comprehensive, individualized care plan including the severity of the disease, condition, impairment/disability as important elements of the plan.
• Complies with laws, rules, regulations, protocols, and procedures.
• Maintains patient confidentiality.
• Stays abreast of organization's programs and services.
• Performs other duties as assigned.
• Upholds the Organization's ethics and customer service standards

Requirements

Job Requirements

Must be 21 years old or older

Education - RN, ADN or BSN from an accredited college or university.

Experience – Minimum of 2 years clinical experience, preferably in a behavioral healthcare setting, phone triage, tele-health or case management or combination of education and experience. Basic teaching and training skills a plus.

Required Licenses - Valid Texas RN license in good standing required. CPR (must be obtained within 30 days upon hire) BLS, ACLS, CPI certifications a plus.

Additional Requirements: Must pass a medication administration exam before administering medications.  Must possess or obtain a valid CPR certification and SAMA training within 30 days of hire.

Knowledge Skills and Abilities

·         Ability to communicate effectively both orally and in writing i.e. legible handwriting and ability to read and understand written instructions to include writing techniques for reports and appeals and verbal presentations for telephone interactions.

·         Ability to apply professional nursing care principles and procedures in the evaluation and treatment of psychiatric patients. Develop interpersonal therapeutic relationships with psychiatric patients.

·         Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization.

·         Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.

·         Ability to handle confidential information with great sensitivity.

·         Basic data entry skills required, and preference for basic computer skills. 

·         Basic knowledge of abnormal psychology as typically found in the child or adolescent psychiatric population, application of this knowledge to child, adolescent or adult knowledge of medical terminology, especially those terms associated with child, adolescent or adult psychiatric care; thorough familiarity of psycho-pharmacy and the use of psychotropic medications with child, adolescent or adult psychiatric population, basic teaching and training skills helpful; problem-solving; organizational and time management; crisis intervention skills

·         Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical and psychiatric emergency procedures.

·         Basic knowledge of abnormal psychology as typically found in the child or adolescent psychiatric population, application of this knowledge to child, adolescent or adult knowledge of medical terminology, especially those terms associated with child, adolescent or adult psychiatric care.

·         Knowledgeable of patient rights and laws pertaining to mental health. 

·         Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another.

·         Skills in problem solving, prioritizing, organizational and time management

·         Well-developed verbal and written communication skills in English. Skill to communicate effectively in order to exchange and/or provide information, build and/or maintain cooperative relationships.

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
• Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)