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German Speaking Customer Service Agent For Airline - Work In Amsterdam, Holland

Mercier Consultancy MD Allemagne · Remote

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Description

Mercier Consultancy MD is seeking a dedicated German Speaking Customer Service Agent to join a reputable airline company based in Amsterdam, Holland. This role offers the opportunity to work in a vibrant international setting, providing exceptional support to German-speaking passengers and ensuring a seamless travel experience.


Responsibilities

  • Assist German-speaking customers through phone, email, and in-person inquiries regarding flight bookings, schedules, and services.
  • Provide timely and accurate information on airline policies, ticketing, baggage, and travel regulations.
  • Handle customer complaints and resolve travel-related issues professionally and efficiently.
  • Maintain detailed records of customer interactions in the CRM system to ensure quality service delivery.
  • Collaborate with internal teams to enhance customer satisfaction and streamline service processes.
  • Stay updated with airline promotions, procedures, and industry trends impacting customer service.

Requirements

  • Fluency in German (both written and spoken); proficiency in English is required.
  • Previous customer service experience, preferably in the airline or travel industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Ability to handle challenging situations calmly and deliver effective solutions.
  • Proficiency in CRM platforms and general computer literacy.
  • Willingness to work onsite in Amsterdam, Holland.
  • Positive attitude and a team-oriented approach to work.

Benefits

Salary & Benefits

  • €2,646 gross/month
  • 7-month contract (with possibility to extend)
  • 25 vacation days
  • Hybrid work (min. 2 days from home)
  • Travel covered (public transport or €0.19/km)
  • Work-from-home allowance (€2.40/day)
  • Extra pay for evenings/weekends & languages
  • Bonuses + pension plan