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Description

Retail Store Manager

Job Type: Full-time

Expected Hours: Approximately 40 hours per week

Work Location: Alexandria, LA (In-person)

Overview:

Join one of the fastest-growing telecommunications companies in the country. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.

This role is ideal for retail leaders with experience in wireless, broadband, or consumer electronics who thrive in fast-paced, high-volume environments. You’ll lead store performance, coach your team, and help customers find the best connectivity solutions for their needs.

Who We Are:

We are a rapidly expanding branded partner for Optimum – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect with the essential services above.

Key Responsibilities:

Sales & Product Knowledge

• Must be able to oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
• Must be able to upsell and cross-sell products to maximize sales opportunities.
• Must be able to analyze performance data, identify trends and gaps, and act on growth opportunities.

Team & Organizational Success

• Must be able to partner with marketing on local events, promotions, and seasonal campaigns.

• Must be able to recruit, hire, train, and develop a high-performing sales team.
• Must be able to build a collaborative, accountable, performance-driven culture focused on recognition and results.

Customer Experience

• Must be able to maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
• Must be able to keep the team current on products, promotions, technology updates, and company expectations.
• Must be able to ensure the team stays up to date on current products, promotions, and technology updates.

Requirements

• Must have 3–5 years of retail management experience in wireless, broadband, telecom, or consumer electronics.

• Must have proven success driving sales, leading high-performing teams, and using performance metrics.
• Must have experience with retail systems such as POS platforms, inventory tools, CRM systems, or carrier sales systems, along with store operations including merchandising, inventory control, cash handling, audits, and policy compliance.
• Must have experience handling escalated customer issues and working toward customer satisfaction targets such as NPS.
• Proficiency in Microsoft Office is preferred.
• High school diploma or GED preferred; Associate or Bachelor’s degree a plus.
• Must have flexible availability, including evenings, weekends, and holidays.
• Must have reliable transportation and willingness to travel within a 35-mile radius.
• Must be eligible to work in the United States.
• Preferred: Bilingual in Spanish.

Benefits

Perks & Benefits

• Medical, Dental, and Vision Insurance; 401(k).
• Paid training and onboarding.
• Paid vacation, sick time, and personal days.
• Internal promotions & advancement opportunities.
• Employee-exclusive growth & rewards programs, including:
  • Milestone Program – Recognition and rewards at every stage of your leadership journey.
  • Winners Circle – Annual all-expenses-paid trip for top performers.