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Description

Control Risks is looking to hire and embedded GSOC Shift Lead to support a major technology client of ours based in San Jose. This role will help to oversee the operators on site and ensure all monitoring and response activities are carried out appropriately and efficiently.

This position will cover 24/7/365 on a 4x12 shift schedule. This will require the candidate to work 4 days on of 12 hour shifts, followed by 4 days off. The position will cover the client's night shift, 7:00 pm-7:00 am.

• Supervise and direct GSOC operators to ensure all tasks and monitoring/response activities are carried out efficiently and in compliance with standard operating procedures
• Ensure proper handover between shifts and maintain continuity of operations;
• Responsible for proof-reading, vetting, ensuring quality control, and approval of GSOC products;
• Lead the response to incidents, coordinating between operators, and other relevant entities, and escalating as required.
• Adapt to stakeholder requirements decisively by coming up with and giving direction to GSOC operators
• Liaise with internal stakeholders (e.g., EHS, HR) on global risk events and incidents.
• Provide training, guidance, coaching, and performance feedback to GSOC operators
• Participate in operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them.
• Perform the role of a GSOC operator, as needed

Requirements

• College degree or above / or min. 1 year GSOC experience in a supervisory/leadership role;
• Ability to communicate effectively with stakeholders at all levels, ensuring that critical information is delivered clearly and on time.
• Work proactively, with a strong sense of responsibility and security/safety awareness, and the ability to lead the shift during daily operation;
• Able to remain calm and professional under strong pressure, with strong decision-making skills, and able to provide guidance to operators in emergency situations;
• Solid verbal and written communication skills to lead a team effectively and ensure the accurate transfer of information across shifts.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
• Ability to train and coach operators, including the conducting of drills

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

The base salary range for this position in California is $75,000-$80,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.