Inbound CSR and Service Dispatcher chez Flotilla Partners

Description

We are hiring an Inbound Customer Service Representative / Scheduler to support our Service Department. This position is responsible for handling inbound calls, scheduling service appointments, and supporting daily operations.

This role is ideal for someone who is reliable, organized, and comfortable managing a steady flow of calls while maintaining a high level of customer service.

What You’ll Do

• Answer inbound customer calls in a professional and timely manner
• Schedule and coordinate service appointments accurately
• Assist customers with service inquiries, updates, and follow-ups
• Maintain and update customer information within CRM systems
• Support dispatch and service coordination as needed
• Ensure all calls are properly documented and classified

What We’re Looking For (Preferred)

• Experience working in a CRM system and/or dispatch environment (HVAC or similar)
• Appointment setting, customer service, or sales experience
• Bilingual communication skills (a plus)
• Strong communication and organizational skills

What You’ll Get

• Competitive hourly pay
• Stable, full-time position
• Structured workflow and clear expectations
• Opportunity for growth within the company
• Supportive team environment

Who This Role is Perfect For

• Candidates who want consistency and stability
• Individuals who are dependable and punctual
• Customer service professionals who enjoy helping people and staying organized
• Candidates comfortable working in a fast-paced call environment

Apply Today

If you are reliable, organized, and ready to be part of a team that values consistency and performance—we want to hear from you.

Requirements

Non-Negotiables (Must Have)

• Reliable personal transportation (must have your own vehicle)
• Strong attendance and ability to consistently work scheduled shifts
• Professional communication skills
• Ability to work in a structured, performance-driven environment

Benefits

Great Hourly Pay

Commissions based on Revenue Collected

Benefits and PTO after 90 Days