Suite Attendant – Job Description

Position Summary

The Suite Attendant is responsible for thoroughly cleaning suites, replenishing guest amenities and linens, maintaining supply areas, and ensuring all suites meet extended stay brand standards. This role plays a key part in delivering exceptional guest service by creating a clean, safe, and welcoming environment.

Essential Duties and Responsibilities

• Deliver excellent customer service, ensuring guest comfort and satisfaction.

• Perform daily and scheduled room cleanings, including vacuuming, dusting, mopping, sanitizing bathrooms, changing linens, and replenishing amenities.

• Maintain kitchens in accordance with extended stay standards.

• Rotate linen changes as scheduled for extended stay guests.

• Inspect and clean shower curtains, mirrors, windows, and other fixtures.

• Properly clean and stock carts, ensuring they are neat and presentable.

• Report missing or damaged furniture/equipment and submit maintenance work orders.

• Handle lost and found items according to property procedures.

• Maintain key control and ensure guest security by keeping doors locked at all times.

• Assist with laundry operations as needed.

• Support fellow team members to ensure daily workloads are completed.

• Take initiative to assist guests and answer questions throughout the hotel.

• Train new associates as directed.

• Follow brand service culture and all checklist responsibilities.

• Perform additional duties as assigned.

Supervisory Responsibilities

• None

Qualifications

Education & Experience

• High School diploma or GED preferred.

• Prior housekeeping/hotel experience preferred but not required.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.

• Ability to work in a fast-paced, high-energy environment.

• Team player with a positive, professional attitude.

• Dedicated, self-motivated, and detail-oriented.

• Ability to maintain confidentiality of guest and property information.

• Willingness to learn hotel operations and safety procedures.

• Familiarity with emergency equipment and procedures (preferred).

Special Requirements

• Regular and punctual attendance.

• Flexible availability, including weekends, holidays, and overtime as required.

• Adherence to uniform, appearance, and behavior standards.

• Participation in all required training and meetings.

• Commitment to property policies, procedures, and safety practices.

• Promptly report suspicious activity or safety concerns.

Equipment Operated

• Vacuum cleaner

• Suite Attendant cart

• Laundry chute

• Ozone machine

• Rollaway bed, sofa bed, baby crib

• Dishwasher, oven, refrigerator

Physical Demands and Work Environment

• Regularly required to stand, walk, bend, and reach with hands and arms.

• Frequent lifting and moving of up to 30 pounds.

• Occasional sitting, with frequent hand use for cleaning tasks.

• Close vision and focus adjustment required.

• Work environment noise level: usually moderate.

• PPE (Personal Protective Equipment) may be required for certain tasks.