Customer Experience Specialist (Hybrid) chez Bellami Hair

We’re looking for a high-energy, positive, and customer-obsessed specialist to join our Customer Experience team. In this role, you’ll be the voice of our brand, building meaningful connections with clients while helping them feel confident and inspired in their hair journey.

From answering product questions to resolving challenges with care and empathy, you’ll play a key role in delivering world-class support across calls, emails, texts, and chats. You’ll not only provide solutions—you’ll create experiences that leave our customers feeling valued, empowered, and excited about our products.

Key Responsibilities:

• Deliver an elevated, world-class experience to every client interaction across calls, emails, texts, and chats.
• Build strong connections with customers while resolving inquiries with professionalism, positivity, and empathy.
• Use complaint-resolution expertise to turn challenges into opportunities for stronger customer relationships.
• Proactively share customer feedback and insights to help improve products, processes, and experiences.
• Support initiatives and projects that enhance customer satisfaction and strengthen the overall customer journey.
• Engage with platforms such as trust pilot, reviews.io and social media.
• Strive to exceed performance metrics, including call resolution, response time, and customer satisfaction scores.

• 2–3 years of experience in a customer experience or service center role (beauty, fashion, cosmetics, or related industries preferred).
• Strong background in complaint resolution and delivering solutions that inspire confidence and trust.
• Outstanding telephone, interpersonal, and written communication skills.
• Tech-savvy with strong computer skills; Salesforce and/or Shopify experience a plus.
• Experience in hairdressing or hair extensions is a plus; cosmetology license strongly preferred.
• Ability to make sound, independent decisions within service protocols.
• Flexible availability for a consistent 40-hour week, including weekends and occasional overtime.
• High energy, positive attitude, and a true passion for creating exceptional customer experiences.