Service Delivery Coordinator chez Virgin Media O2

12 Months Secondment/Fixed Term ContractThis role will be based from our Peterborough office a minimum of 2 days per week.We're currently looking for a Service Delivery Coordinator to join our outstanding team in Peterborough. In this role you'll co-ordinate and handle the delivery of business wholesale customer orders from the point of sale to successful installation. You will be the first and main point of contact for our customers in relation to their orders, proactively managing through any issues to make sure the order gets delivered on time!You'll ensure that our customers receive an exceptional service throughout the process, maintaining regular contact and providing timely updates throughout the delivery cycle. You'll identify risks and take ownership for resolving issues that impact on the customer order, working collaboratively between departments to resolve problems. We're looking for someone who will put customer satisfaction at the heart of everything they do, be proactive and share ideas on how to improve the experience for our customer and the business! Postuler maintenant