Hybrid Permit Technician (Office Assistant) ABR chez City of Cleveland Heights, OH

About the Department

BACKGROUND:
The City of Cleveland Heights Department of Planning & Development, Building Division is currently seeking a Permit Technician/Office Assistant to join its newly created Building Division.
Cleveland Heights is an inner-ring suburb of Cleveland, Ohio with a population of just under 45,000 people and a combined 2024 budget of over $133M. Cleveland Heights is a dynamic city with a legacy of intentional economic, racial, and cultural diversity and inclusion. With a strong local economy, diverse mix of cultures, new Mayor, and adjacency to Cleveland, the City is on the cusp of a major revitalization. The Planning & Development Department is front and center in allowing that revitalization to be realized as a collaborative team of creative thinkers dedicated to building effective planning processes for our communities through equitable land use & zoning, economic development, energy efficiency & resiliency, community development, racial justice, and environmental health.

SUMMARY:
This position will be the public-facing aspect of the Division. The incumbent will be responsible to receive and provide information to residents, contractors, property owners, business owners, and others regarding the Architectural Board of Review (ABR). The incumbent will also help residents or contractors who come to the building counter, including applications, meeting dates, and other information related to permitting. Finally, the incumbent will assist and work with Building Commissioner for any other office task of Building Department. The position requires attending ABR evening meetings twice a month. The incumbent will also be responsible in transmitting any information received at the front counter to other Department and City staff. 

Position Duties

ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

• Provides customer service to walk-in customers; receives payments; makes change; directs customers and/or callers to appropriate internal individuals; answers routine questions and provides customers with requested forms, information, and/or paperwork
• Manages the Architectural Board of Review process, including attending and providing staff support at (bi-monthly) night meetings
• Screens visitors and correspondence; makes preliminary assessment of importance and handle accordingly
• Builds effective working relationships with customers, City staff, and elected officials
• Maintain a variety of files and information related to Division operations
• Responds to general inquiries to the Department as directed by staff
• Upholds the City’s mission to be diverse, equitable, and inclusive as part of all housing preservation activities
• Maintains regular attendance and punctuality
• Performs other duties of a similar nature or level

SUPERVISORY RESPONSIBILITES:
None

Minimum Qualifications

QUALIFICATIONS:
Knowledge of:

• Office procedures and equipment
• Customer service principles
• Recordkeeping principles
• Keyboarding techniques
• Filing procedures and practices

Skill in:

• Interacting with a wide range of people of diverse ages and backgrounds
• Using modern office equipment

Ability to:

• Provide customer service
• Process routine forms and documents
• Maintain records and files
• Keep privileged information confidential
• Communicate and use interpersonal skills to interact with coworkers, supervisor, general public, etc. to sufficiently exchange or convey information and to receive work direction

EDUCATION AND/OR EXPERIENCE:
High School Diploma or G.E.D. and six (6) months of customer service experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

CERTIFICATION/ LICENSURE:

• None

Other Qualifications

ADDITIONAL INFORMATION:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOURS OF WORK
The normal work schedule is Monday through Friday, 8:30 AM – 5:00 PM (40 hours per week). The position requires reporting to City Hall most of the time, with frequent time spent in the field. Attendance at evening meetings is part of the job.

PHYSICAL DEMANDS
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. May require climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing, and repetitive motions.

WORK ENVIRONMENT
The work will occur in an office and field environment. While performing the duties and responsibilities the employee may be exposed to varying weather conditions and other related conditions and situations.

The City of Cleveland Heights is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.

Postuler maintenant