Hybrid Medical Front Desk Lead chez Ophthalmic Consultants of Boston

At OCB, we believe that exceptional patient care starts at the front desk—and so does leadership. As the Front Desk Lead, you’ll be the face of our values: Outstanding Patient Care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. In this pivotal role, you'll do more than supervise—you’ll inspire, problem-solve, and set the tone for a welcoming and efficient experience for every patient who walks through our doors.

Key Responsibilities:

• Lead the Front Line: Supervise all front desk and concierge staff, ensuring seamless operations from patient check-in to check-out, insurance updates, and appointment scheduling.

• Daily Oversight: Coordinate staff schedules and lunch breaks to align with patient volume and clinic flow, maintaining smooth day-to-day operations.

• Team Development: Mentor and support front desk team members through hands-on training and ongoing skill development, ensuring consistency and excellence in service.

• Communicate and Collaborate: Act as the main liaison between front desk staff and management, promptly addressing workflow challenges or patient service concerns.

• Operational Precision: Guide staff through complex tasks like verifying insurance, estimating patient responsibility, and reviewing appointment schedules (DARS) to ensure accuracy and compliance.

• Promote Excellence: Cultivate a high-performance, patient-focused team environment rooted in respect, communication, and accountability.

• Support and Strategize: Partner with the Revenue Cycle Supervisor and Regional Business Manager to align front desk performance with organizational goals. Participate in staff evaluations and improvement plans.

• Proactively Problem Solve: Address issues before they escalate, ensuring a positive and seamless experience for both patients and staff.

• Facility Oversight: Assist with the upkeep of front desk supplies and general organization, maintaining a professional and welcoming environment.

• Stay Informed: Attend all required training sessions, department meetings, and workshops to stay current with OCB policies and best practices.

• Be a Role Model: Lead by example with integrity, initiative, and a commitment to excellence.

Qualifications:

• Experience:

  • 2–3 years of medical front office experience (required)

  • 2–3 years of supervisory or training experience (preferred)

• Education:

  • High school diploma or equivalent (required)

  • Associate’s or bachelor’s degree (preferred)

• Technical Skills:

  • Knowledge of insurance and billing practices and systems

  • Experience with EMRs (Epic preferred) and other office software

• Core Competencies:

  • Ability to multitask and thrive in a fast-paced environment

  • Outstanding leadership, communication, and customer service skills

Join OCB and lead from the front—where patient care begins. To learn more about OCB, please checkout our website: www.eyeboston.com