Hybrid Lead Emergency Shelter Coordinator - Swing Shift chez Catholic Charities of Southern Nevada

About Catholic Charities of Southern Nevada

Since 1941, the mission of Catholic Charities of Southern Nevada has been to serve those in need — the most vulnerable — regardless of race, religion or creed. This leading community resource offers help and hope with dignity as it strives to meet the diverse needs of men, women and children in Southern Nevada. Through the generosity of foundations, grants, organizations and individual donors, Catholic Charities operates 16 programs providing support to more than 4,500 people daily and encompassing four core areas: Family Services, Food Services, Immigration and Refugee Services and Homeless and Housing Services.  Catholic Charities also operates the largest Meals on Wheels program and Emergency Shelter Services in Southern Nevada. For additional information, please visit CatholicCharities.com.

Position Summary:

The Lead Shelter Coordinator is responsible for ensuring the distribution of services to clients while utilizing the Emergency Shelter. The Lead Shelter Coordinator will observe, report, and document activity pertaining to the safety and security of the shelter. The Lead Shelter Coordinators will also be required to conduct training for newly hired shelter coordinators and to assume supervisory responsibilities as the shelter needs may require, to include the first level in-take area.

Responsibilities:

• Conduct individual training and development of new shelter coordinators that address the needs and expectations shelter operations, ensuring that related training is properly documented and filed.
• On occasion work a shift(s) outside the normal shift hours as needed to train shelter new hires.
• Conduct effective induction and orientation sessions.
• Monitor and evaluate training program’s effectiveness and periodically report on them.
• Ensures a safe, secure shelter during assigned shift.
• Ensures the safety of clients and staff during any emergency to include evacuations.
• Ensures clients compliance with shelter policy and rules.
• Maintain mental and physical fitness to meets the demands of the position and the environment.
• Read, understand, implement, and enforce the agency’s departmental policies and procedures.
• Observe, report, and document violations of the Emergency Shelter operation.
• Maintain awareness of programs and services being offered by CCSN for referral purposes.
• Consistently display a professional demeanor, patience, fairness, and respect for all clients and staff members.
• Effectively communicate to diffuse confrontational situations and use force only as a last resort measure to protect clients and staff from the immediate threat of bodily harm.
• Be aware of situations that may result in safety hazard situations or property damage.
• Protect all confidential information, company property, and electronic data. Comply with safety rules.
• Effectively work well with others and promote a harmonious harassment-free workplace.
• Follow all directives from supervision as requested and without deviation.
• Give directives to staff in a respectful manner, always maintaining a fair and consistent approach.
• Operate as an extension of the shift supervisor.
• Work in tandem with Case Management
• All other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective shelter operations for the protection of people, data, and property.
• Knowledge of principles and processes for providing customer service, including customer, needs assessment and referral to the proper program for further guidance.
• Ability to actively listen by giving full attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to verbally convey information effectively.
• Sound judgment to ability to work autonomously.
• Ability to comprehend and execute basic instructions
• Possess average oral and written communication as well as management skills.
• Ability to prioritize work and meet necessary deadlines.
• Ability to record information and transfer information to the report writing authorities.
• Ability to utilize critical thinking, by using logic, policies, and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Knowledge of Housing First and Low Barrier principals.
• Work evening, night, weekend and holiday shifts. Work in violent, traumatic, or highly charged emotional environments, may be subject to exposure to blood and airborne diseases, utilizing required PPE as needed to guard against exposure.

Qualifications:

• High School Diploma or GED.

• Minimum two years of prior shelter or related work experience.
• Ability to understand directives and carry them out to completion.
• Flexible schedule to work after hours and weekends, as necessary for training purposes.
• Bi-lingual a plus.

Physical Requirements:

• Ability to effectively communicate with clients, management, and other staff members.
• Ability to continuously sit and/or stand. Ability to walk frequently throughout campus and occasionally run as needed. Ability to frequently climb stairs and ladders, stooping, kneeling, reaching, handling and grasping as needed.
• Ability to respond to emergency situations, as needed.
• Ability to regularly lift 20 pounds; ability to occasionally lift and/or drag 50 or more pounds.
• Ability to operate and use office equipment, listen and communicate by radio.

This position pays $16.00 per hour.

Catholic Charities of Southern Nevada offers an excellent benefits package, including insurance benefits, paid time off, and retirement plan.

CCSN is a drug free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.