Hybrid Service Manager chez Kocourek Automotive

Do you have a passion for the automotive industry and a drive to lead a high-performing service team? Our Nissan Kia dealership is looking for an experienced Service Manager to take our customer service and shop performance to the next level.

Your Role:
As Service Manager, you will lead daily operations of the service department to ensure profitability, efficiency, and a first-class customer experience. You’ll oversee a skilled team of advisors and technicians while building a culture of accountability, trust, and continuous improvement.

Key Responsibilities:

• Manage all service department activities, including repair orders, dispatching, and workflow

• Ensure a positive customer experience and strong CSI performance

• Coach, mentor, and develop service advisors and technicians

• Drive profitability through efficient labor utilization and proper upselling

• Monitor key metrics (hours per RO, effective labor rate, comeback rate, etc.)

• Coordinate with the Parts, Sales, and Warranty departments

• Maintain compliance with manufacturer policies and safety regulations

• Represent the Nissan and Kia brands with professionalism and integrity

What You Bring to the Table:

• Prior experience as a Service Manager or Assistant Service Manager, preferably with Nissan Kia, or another import brand

• Proven track record in driving department performance and customer satisfaction

• Excellent leadership and communication skills

• Working knowledge of DMS-Tekion

• Understanding of manufacturer warranty processes and compliance standards

We Offer:

• Competitive base salary + performance-based bonus

• Health, dental, and vision insurance

• Paid vacation and holidays

• 401(k) with employer match

• Employee discounts on vehicles, parts, and service
  
  

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba­sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.