Hybrid Student Worker - Alumni Engagement Assistant chez Baylor University

Job Title: Alumni Engagement Assistant

Job Classification: Events and Hospitality, Student

Department: Alumni and Parent Programs

Hiring Manager: Alli McBrayer 

Contact: [email protected]

Work Schedule: Monday-Friday,between 8am-5pm, 15-20 hours per week

Desired Length of Employment: Summer 2025

Pay Rate: $10/hour

Job Description:

The Baylor Alumni, Parent, and Philanthropic Engagement team is seeking a thoughtful, engaging, detail-oriented individual to provide visitor services support in the McLane Family Alumni Center located within the Mark and Paula Hurd Welcome Center. This position will work closely with the Visitor Services Coordinator and provide administrative support to the overall team. 
Job duties: 
•   Assist with greeting / managing in-person guests, managing phone calls, and responding to general alumni emails; provide excellent customer service to all constituents. Assume all Visitor Services Coordinator duties when they are out of office or away from the front desk. 
•   Maintain tidiness and cleanliness of the McLane Family Alumni Center.
•   Collect, update, and maintain confidentiality of constituent data in CRM software system. 
•   Serve as a Baylor University subject matter expert to answer or help facilitate answering constituent questions. 
•   Stay informed of University and Division events, initiatives, and priorities. 
Specialized skills:
•   Highly skilled at effectively communicating with diverse audiences through a variety of communication channels, including in person, email, and phone.
•   Strong organizational skills and high level of attention to detail; effective multitasking and prioritizing.  
•   Takes initiative and can work independently.
•   Strong discernment, critical thinking, and problem-solving skills.
•   Advanced learner and utilizer of software programs and other technology.
Required soft skills:
•   Interest and appreciation for alumni, parent, and philanthropic engagement.
•   Professional demeanor and appearance.
•   Maintain regular and punctual attendance.
•   Ability to maintain discretion and confidentiality. 
•   Compliance with University and Division policies.
• Perform business operations duties for assigned area of responsibility 
• Provide excellent customer service to clients  
• Ability to prioritize and take initiative 
• Assist with various projects, activities and tasks related to business operations 

• Assist in planning, coordinating and helping with events as needed
• Deliver excellent customer services to clients and visitors
• Provide information and answer inquiries as needed
• Assist with various activities and tasks related to events and hospitality services
• Ability to comply with University policies 
• Maintain regular and punctual attendance  

Employer: Baylor University

Work Location: McLane Family Alumni Center, Hurd Welcome Center

Work Address: 901 S University Parks Dr, Suite 212, Waco, TX 76706