Hybrid IT Specialist chez City of Allen, TX
City of Allen, TX · Allen, États-Unis d'Amérique · Hybrid
- Junior
- Bureau à Allen
About the Department
HIRING RANGE: $23.97 - $29.36 Hourly
FULL SALARY RANGE: $23.97 - $34.75 Hourly
THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!"
- People First – Giving priority to others
- Respect – Treating others with courtesy and dignity
- Integrity – Serving with honesty, trust and hard work
- Deliver – Following through on commitments while exceeding expectations
- Excel – Creating an innovative and improving work environment
Position Duties
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer, and system problems, and making necessary repairs.
- Maintains software and hardware by troubleshooting, patching and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, and repairing and replacing broken or defective mechanical and electrical hardware such as computers, peripherals, and cabling.
- Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals.
- Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management.
- Performs other duties as assigned.
Minimum Qualifications
Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:
- Associate's degree in a related field and one (1) year of relevant experience, or equivalent.
Certification and Other Requirements
- Valid Class C Driver's License
SUPERVISION EXERCISED:
Work is normally reviewed upon completion, with occasional spot checks while in process, to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the service or program level; work is subject to general and departmental policies, procedures, and guidelines.
Work is normally reviewed upon completion, with occasional spot checks while in process, to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the service or program level; work is subject to general and departmental policies, procedures, and guidelines.
Overall Physical Strength Demands
Standard office environment.; Ability to sit or stand for long periods.; Ability to lift, carry, push, pull, reach, kneel, crouch, crawl, bend, twist, and climb.; Ability to operate city or personal vehicle for business purposes.Other Qualifications
Knowledge of:
- City rules, regulations, policies, and procedures.
- Customer service and support practices, concepts, and standards used for providing end user support of technical solutions to a wide variety of teammates, users, and customers.
- Personal computers, including hardware and software and related peripheral equipment.
- Active Directory structure and functions.
- Microsoft Windows operating systems.
- Project management methods and techniques.
- Modem office practices, procedures, and equipment.
Skill in:
- Establishing and maintaining working relationships with elected officials, professional and support staff, vendors, the public, and City employees.
- Providing outstanding customer service and conflict resolution.
- Diagnosing and troubleshooting information technology solutions, reading, interpreting, and applying detailed and technical instructions.
- Operating a personal computer utilizing a variety of business software.
- Creating, preparing, writing, and proofing reports, documents, and correspondence.
- Working effectively in a high-pressure environment with changing priorities.
- Effectively communicating in both oral and written format.
