Hybrid POS Supervisor - Gateway (Durban, NL, ZA) chez Adidas

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• To manage all transactions with customers accurately and efficiently, on the POS system. 

• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.  

• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Manage transactions with customers using cash registers. 

• Scan goods and ensure pricing is accurate. 

• Collect payments whether in cash or credit. 

• Issue receipts, refunds, change or tickets. 

• Redeem coupons and vouchers. 

• Cross-sell products and introduce new ones. 

• Sell add-ons to customers to increase UPT. 

• Resolve customer complaints, guide them, and provide relevant information. 

• Greet customers when entering or leaving the store. 

• Maintain clean and tidy checkout areas. 

• Track transactions on balance sheets and report any discrepancies. 

• Bag packages. 

• Handle merchandise returns and exchanges. 

• Driving CRM and NPS as a last point for customer contact in store. 

• Sales responsibilities.  

• Replenishment of sales floor. 

• Housekeeping.

KEY RELATIONSHIPS:  

• Customers, Peers, Store Manager and Deputy Manager. 

KNOWLEDGE, SKILLS AND ABILITIES:  

• Proficient in Microsoft Office Suite

• Familiarity with electronic equipment, like cash register and POS. 

• Strong numeracy skills. 

• Attention to detail. 

• Strong communication and time management skills. 

• Customer satisfaction-oriented. 

REQUISITE EDUCATION AND EXPERIENCE: 

• 3 - 4 years work experience as a Retail Cashier or in a similar role in sales. 

• Grade 12 certificate or equivalent.