Hybrid Cust Service Rep - Integrated Supply chez Vallen Distribution, Inc.

Position Summary:

Vallen’s Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply. 

Essential Job Duties and Responsibilities:

• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen’s purchasing strategies.
  • Review and approve assigned inventory forecasts produced by Vallen’s inventory management or other Enterprise Resource Planning application.
  • Review and approve daily replenishment recommendations produced by Vallen’s inventory management or other Enterprise Resource Planning application.
  • Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
  • Place purchase requisitions and vendor purchase orders.

• Unloads, receives, and puts away incoming products verifying inventory accuracy
• Issues product, goods, tools and/or equipment to site employees; documents and maintains accurate records for issued and returned items.
• Completes daily cycle counts and verifies accurate inventory levels
• Accurately sorts, labels, moves and stores items; places material or items on racks, shelves, or in bins and arranges storage to optimize crib space
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure work site is professional, clean and neat at all times.
• Perform other duties as assigned.
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