Hybrid Receptionist chez Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

We're excited to announce an internal opening for a proactive and organized Receptionist. This is a fantastic opportunity to be the welcoming face and operational backbone of our office, contributing directly to our professional and efficient environment. If you're looking to take on a pivotal role where your contributions ensure seamless daily operations and provide exceptional support to both our team and external partners, we encourage you to consider this next step in your career with us.

Duties and responsibilities include:

• First point of contact for visitors/clients/contractors of the company.

• Handling customer queries as well as redirecting them to the necessary contact. 

• Providing hot works permits for contractors.

• Controlling the switchboard.

• Keeping the reception area neat / tidy.

• Creating purchase orders for the company on Zahara (for all Cape Town branches).

• Invoicing on Zahara.

• Receiving incoming parcels on behalf of management. 

• Keeping track of any persons leaving and entering the building. 

• Assisting clients telephonically and through email regarding the request of files and ordering stock / with general business queries.

• Creating work orders for documents to be retrieved for clients on O’Neil / Citrix.

• Creating and adjusting delivery schedules to ensure the delivery of files and stock to clients.

• Processing online web orders to ensure customer satisfaction.

• Keeping management up to date concerning facility maintenance. 

• Working with warehouse staff regarding document retrievals / ordering stock.

Qualifications:

• Proven experience within our organization, demonstrating a strong understanding of our operations and values.

• Excellent verbal and written communication skills with a customer-centric approach.

• Proficiency in Microsoft Office Suite and experience with our internal systems (e.g., Zahara, O'Neil/Citrix) is a plus.

• Strong organizational skills and the ability to multitask effectively in a dynamic environment.

• A proactive attitude with strong problem-solving abilities and a commitment to continuous improvement.

Ready to take on this exciting challenge and grow your career with us? Apply now through our internal portal!

#donotpost