Hybrid Slot Supervisor chez Grand Sierra Resort

Job Description: 

Responsible for supervising daily slot operations on the casino floor and certifying the Slot Guest Service Representatives provide a fun, friendly, efficient service and sophisticated experience for our guests
 

Job Focus: 
Focus is on, but not limited to the following:

• Commits to, practices, and promotes the SAHARA Core values and ensures employees follow these concepts
• Demonstrates clear, open, friendly and positive communication with internal and external guests
• Instills a strong sense of employee pride, responsibility, and commitment through job training and development of subordinates
• Ensures Title 31 procedures are properly implemented and maintained
• Observes and safeguards the assets of the company
• Protect the confidentiality of Company documents and files under immediate control
• Complies with and verifies signatory controls
• Keep up to date on Slot Marketing activities and events at the property
• Understands and assists employees with all of their assigned job functions
• Exercises discretion and independent judgment with respect to matters of significance
• Performs responsibilities in accordance with all Company standards, policies, and procedures
• Other job related duties as assigned

Desired Qualifications:

• At least three (3) years of Slot Operations Supervisory experience.
• High School Diploma or equivalent is required.
• Must have the ability to effectively communicate in English with guests, employees, and management both written and verbal forms
• A professional demeanor and attire is to be maintained at all times
• Must have excellent customer service and organizational skills with the ability to maintain a positive and friendly attitude toward guests as well as all employees
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired
• Must have exceptional time management skills and can multi-task with ease
• A proficient understanding of Casino systems and Computer systems such as: Microsoft Word, Excel and Outlook, is preferred
• Proven ability to resolve guest conflicts in a positive and professional manner making decisions in the best interests of our guests and the company
• Thorough understanding of Title 31 requirements. For example, all acceptable or unacceptable currency transactions, logging requirements, NIL’s MTL’s, and CTRC’s, etc
• Follow all Responsible Gaming Guidelines. For example, self-limiting requests and checking identification for individuals who appear under 30 years of age
• Ability to maintain high morale through support, appreciation and development of employees
• Ability to handle and cope well with stress and remain calm under pressure
• Able to work varied shifts, including weekends and holidays
• A valid Nevada Gaming license and Alcohol Awareness Card is required and must be obtained before entering this position

• Must be 21 years of age or older