- Junior
- Bureau à Cape Town
About Us
1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Billing & Collections Agent to join our team and help us bring our vision to life.
Job Purpose
Provide customer service and resolve billing and collections queries. Minimise potential losses through effective credit control and ensure timely collection of overdue accounts while maintaining positive customer relationships.
Duties and Responsibilities
Customer Support
Handle billing and collections-related queries through with professionalism and empathy.
Provide first-time resolutions while adhering to SLAs and company policies.
Build and maintain strong customer relationships.
Collections & Account Management
Conduct daily collections on overdue and delinquent accounts to meet set targets.
Manage payment allocations, arrangements, account activations, suspensions, and cancellations.
Advise customers on account balances and payment options.
Manage credit and debit notes, perform account reconciliations, and update customer records.
Coordinate with debt collectors and manage delinquent accounts as per policy.
Compliance & Administration
Comply with business procedures and adhere to data confidentiality policies.
Maintain accurate records of customer interactions and account statuses.
Qualification and Experience
Matric or equivalent required
1+ years’ experience in collections, credit control, or customer billing preferred
Experience working with ticketing or CRM systems advantageous
Strong communication, negotiation, and problem-solving skills
Ability to manage multiple tasks and meet deadlines
Key Competencies
Customer-focused and brand aware
Excellent verbal and written communication
High attention to detail and strong administrative skills
Disciplined, professional, and respectful of confidentiality
Negotiation skills with a solution-driven mindset
Ability to handle conflict and resolve issues patiently and efficiently
Ability to work in a fast-paced environment and manage time effectively
