Hybrid Repair Operations Specialist chez Lenovo

Key Responsibilities:Develop and implement repair procedures that effectively resolve customer issues and ensure timely closure of support cases.Manage in-country repair vendors (MASCs), overseeing daily operational repair processes, tracking key performance indicators (KPIs), and ensuring cost efficiency and compliance.Monitor and optimize performance in terms of customer satisfaction, process efficiency, and cost effectiveness, identifying and driving continuous improvement initiatives.Collaborate closely with the Go-to-Market team to align operational strategies with business goals and market expectations.Lead and resolve escalations, working across internal departments and external partners to deliver high-quality, timely responses and maintain service excellence.Requirements: Degree or advanced student in Electronics Engineering, Industrial Engineering, Systems Engineering, or Business Administration.Experience in IT, Customer Experience (CX), or after-sales service is a plus, especially in retail or technology companies.3 to 4 years of experience working with repair centers, checking performance, and improving processes.Advanced Excel skills. Power BI knowledge is a plus.Intermediate English levelGood communication skills Postuler maintenant