Hybrid Spec: Service Delivery (Bellville, Western Cape, ZA) chez BCX
BCX · Bellville, Afrique du Sud · Hybrid
- Senior
- Bureau à Bellville
Business unit, Department, Reporting
| Business Unit | CPS |
| Department | CPS SM Service Integration Management |
| Reports To | Senior Manager: Service Delivery Management |
| Grade | S5 |
Core Description
Responsible for co-coordinating the delivery of services into key clients. Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational service delivery.
Key Deliverables / Primary Functions
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Monitors and reports on service levels
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Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability
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Ensure that existing services stay up and running
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Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.
Core Functional Skills & Capabilities
Core Behavioural Competencies
Minimum Qualifications
Additional Education -Preferred /Advantage
Experience
5 years’ relevant experience
OR if Grade 12; 7 years relevant experience
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0 - 4
Special Requirements / Employment Condition
Workplace / Physical Requirements
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.
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