Hybrid Parts Person chez Westerra Equipment

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference! 
 

The Parts Person supports the Parts Department by handling parts sales, shipping & receiving of inventory, lookup and sourcing of parts and opening and closing of invoices, core and warranty returns.

Key Responsibilities:

• Interact with customers (internal/external), catering to their specific requirements and addressing queries.
• Sell parts to meet the customer’s needs and repair the problem.
• Follow up on customer orders and complete tasks as assigned by the manager and/or outlined in our SOPs.
• Record all parts sales transactions in our operating system.
• Professional communication via phone, email and in person with customers per our CES Standards.
• Supports the Parts Department including the shipping & receiving of inventory, lookup and sourcing of parts and opening and closing of invoices, core and warranty returns.
• When working the parts counter, follows prescribed cash, credit, and cheque SOPs of the dealership.
• Processes cores, warranties, and new return merchandise as required at a point of sale.
• Maintains the retail sale floor and displays to meet or exceed the dealerships standards.
• Assists in keeping the parts department, inventory warehouse and shipping & receiving clean and orderly.
• Attends training as prescribed by management to maintain proficiency in his/her job description.
• Demonstrates a positive team attitude with a willingness to learn.
• Uses dealership equipment and resources safely and proficiently.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Should have good interpersonal skills for interacting with customers and understanding their requirements.
• Above average computer skills to include Microsoft Office, Outlook, Word, Excel. Knowledge of an ERP operating system preferred but not required.
• Should have the aptitude of working in a team.
• Knowledge of warehouse and material inventory controls, procedures and practices.
• Physical capabilities necessary to perform the duties of the position, including the ability to lift in excess of 50lbs.
• Alberta Valid Driver's License with safe driving record.
• Completion of Grade 12.
• 2-4 years of experience related training and experience.
• Experience in an Automotive/Industrial parts department will be considered an asset.

Compensation Package:

• Salary between $50,000 and $70,000 depending on experience and qualifications, along with vacation, extended benefits, and an RRSP matching plan.

Values:

• Build trust – with customers and each other.
• Be a team player – commit to working together to win.
• Be customer-focused – “wow” customers so they become raving fans.
• Support community – care for our people, our community and our planet.
• Deliver results – know what you need to do and get it done.

Working Conditions: The Parts Person is based out of the Nisku office and works 40 hours on average per week Monday to Friday.