Hybrid Customer Experience Associate - Hindi (BOG) chez Hire Horatio CX

Job Overview

We are seeking an enthusiastic and dedicated Customer Experience Associate proficient in Hindi and English to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets.

Key Responsibilities

• Customer Support: Deliver exceptional customer service in both Hindi and English, addressing general inquiries.
• Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
• Policy Adherence: Evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures.
• Escalation Management: Identify and escalate issues beyond scope to your leadership team and/or the appropriate department.
• Knowledge Utilization: Utilize internal tools and resources to provide accurate and timely information.

Qualifications

• Language Proficiency: Fluent or proficient in Hindi and English.
• Communication Skills: Excellent verbal and written communication abilities across multiple channels.
• Customer Service Experience: Previous experience in a customer-facing role is preferred.
• Technical Skills: Comfortable using CRM systems and other customer service software.
• Problem-Solving Abilities: Strong analytical skills with the ability to handle complex issues.
• Adaptability: Ability to work flexible hours to accommodate customers' local business hours.
• Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.
• Education: High school diploma or equivalent.
   

On-site role based in Bogota, Colombia.