Hybrid Partnership Manager chez The Key

Salary: up to £35,000 + commission

Hybrid: London or Norwich

Are you looking for a Partnership or Account Manager role in a fast-growing business where people are at the heart of everything we do?

Would you like to work within a socially conscious organisation that is making a real impact in the education sector?

The company 

GovernorHub is a cloud-based SaaS product helping to make the world of school governance easier and more effective in order to benefit the children our future depends upon. It’s used by over 100,000 school governors in over 1/2 of all schools across the country.

GovernorHub is part of The Key,  the country’s most trusted provider of support for education leaders and we are recruiting a partnership manager to help us support our growing GovernorHub reseller portfolio.

The role

We are looking for a Partnership Manager to join our team, and take ownership of the relationship with circa 100 of GovernerHub’s reseller accounts.

Responsibilities include;

• Relationship Management: Build and maintain strong, long-term reseller relationships to ensure customer satisfaction and loyalty.
• Portfolio Management: Manage and optimize a portfolio of ~100 accounts, ensuring successful member onboarding.
• Churn Mitigation: Proactively manage and mitigate non-renewal/churn risk to meet retention KPIs.
• Reseller Communication: Handle daily reseller communications, collaborating with support and marketing for seamless service.
• Renewal Management: Oversee the renewal process for accounts totaling ~£2.4m ACV, tracking customer value, managing timelines, and supporting sales.
• Invoicing Management: Ensure timely and accurate invoicing.
• Feature Adoption: Drive new feature engagement and utilization to meet adoption KPIs.
• Engagement Activities: Host webinars and attend events to engage customers and promote solution value.
• Objection Handling: Effectively address customer objections related to pricing, competition, or offer.
• Cross-functional Collaboration: Advocate for members, hold colleagues accountable for experience levels, and contribute to Customer Experience strategy development.

Requirements

The ideal person

You will have:

• Proven experience in customer success, sales, account or relationship management
• Strong influencing and negotiation skills, confident in dealing with stakeholders of all levels
• Exceptional organisation/ time management and prioritisation methods
• Knowledge of, or strong interest in the UK education sector / School Governance
• A genuine passion for our members and a motivation for providing an outstanding experience throughout their member journey
• Possess good command of written and spoken English to produce high quality, accurate written materials
• Good commercial acumen and account management experience 
• Tech savvy - particularly with CRMs, reporting and Microsoft Office programmes
• Excellent communication skills that allow for strong cross-team collaboration
• Curiosity and proactiveness to drive improvement

It would be nice if you have:

• Experience within a membership or subscription based organisation
• Knowledge of Salesforce CRM and/or Zuora subscription platform
• Ability to collate and present data to develop a case for a particular course of action
• Can work creatively to resolve problems and develop new initiatives 
• Be willing to take on cross-team responsibilities, working with others to achieve wider team goals and development
• Familiarity with procurement frameworks and tenders
• Direct experience of School governance

If you don’t meet all of the above but have a genuine interest in joining our team please get in touch - we’d be very happy to chat.

Benefits

Why work for us

We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.

How to apply

Please upload your CV [and covering letter] below. In your cover letter please explain why you think you would be right for this role, how your experience fits, and why you would like to work at The Key

The deadline for applications is 5pm on Friday 15th August.

If you have any questions please email [email protected].