Hybrid After Sales Services Supervisor chez Dextra Group
Dextra Group · Newport, Royaume-Uni · Hybrid
- Professional
- Bureau à Newport
According to Dextra Group policies and values, AFS technician main duties are as below:
Ensure Commissioning / decommissioning for all DEXTRA equipment:
- Advise the Client on the optimal workshop arrangement for the equipment (layout / storage & working racks / cranes etc.).
- Ensure the Installation & commissioning of the equipment for all the countries / project’s site.
- Coordinate with Customers the audit information needed & pre-shipment preparation & packing for equipment decommissioning.
Ensure the availability of Documentation for all DEXTRA equipment:
- Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).
- Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines.
Ensure customer training for all DEXTRA equipment crew:
- Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works & ensure the Issue of training reports (and optional Training certificates).
- Train the Client’s setters & operator on the preparation of test samples.
- Train the Client’s steel fixers on the splice assembly at site.
- Train the Client's managers and supervisors on E-ticketing implementation.
Ensure technical support Level 3 - on site & from remote:
- Ensure a good response time to E-tickets.
- Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed.
- Monitor & evaluate the efficiency of the preventive maintenance Level 1 & Level 2 activities ensured by client.
- Monitor & evaluate the efficiency of the corrective maintenance Level 2 activities ensured by client.
- Conduct preventive maintenance Level 3 of all DEXTRA equipment.
- Advise the customer on the local supply of standard parts.
- Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.
- For each troubleshooting ensure by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause Analysis/action to repair/parts changed/pending issues).
Ensure Supervision:
At each site’s visit opportunity:
At each site’s visit opportunity:
- Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop.
- Review that operation and quality procedures in place are followed by the Client.
- Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.
- Review that the Inspection Test Plan (ITP) is followed by the Client, compliance with DEXTRA documentation.
- Verify that no coupler other than Dextra’s are used on DEXTRA equipment.
On daily base when we are assigned for “full time on-site” supervision: - Witness testing whenever considered necessary. Randomly check that the production settings, processes and controls are done.
- Verify that qualified operators are preparing the test samples.
- Maintain a filing of the following records: Production record for each set of equipment, One logbook per machine for preventive maintenance level 3, Corrective and Preventive action requests.
- Record daily in the Production Report the volume of threads produced and the causes of down time and shall provide recommendations for improvement (5M method).
Ensure Reporting & Communication:
- Receive the Client’s queries (E-ticket) and convey them to the person in charge within Dextra’s organization.
- Report any observed deviation from the standard processes to the management of the Client and to Dextra’s upper management level.
- Ensure monthly analysis of the DEXTRA equipment’s in term of performance (Safety / reliability / productivity / maintenance efficiency)
- Propose, from the above analysis, an action plan to improve the global performance of equipment when a gap is identified. (MTBF /MTTR / Bd. Rates / Cost / productivity).
- Ensure, based on facts from initial equipment’s audit, a consolidated technical explanation to highlight the necessity & added value of the proposed services packages to our customers. To demonstrate the benefits these packages will bring in term of ROI.
- Create and maintain the contacts list within the Client’s organization.
- Monitor competitors’ activity at site (if any).
Qualifications
- Educational Background: At least a Bachelor’s degree in engineering or related field
- Experience in customer service role would be beneficial.
- Experience in quality control / inspection would be beneficial.
- Experience on abroad project would be beneficial.
- English Level:
Very good command of spoken and written - ITS skills:
Proficiency in Microsoft Office - Willingness / ability to travel regularly (30% to 50% of the time) in his geographical area, for periods of 2 to 5 consecutive days.
- Ability to work on project supervision field.
- Electrical / Mechanical / Automation / Hydraulic
