Hybrid Head of Benchmarking & Analytics chez IAG GBS

We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.

With a diverse workforce spread across four countries, IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement, and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.

The Head of Benchmarking & Analytics will lead the development and implementation of benchmarking and analytics strategies to support the organisation's business objectives. This role requires a deep understanding of the airline industry and the ability to analyse complex data sets to provide actionable insights.

Accountabilities

Working in partnership with the business to:

• Lead and manage a team of data analysts, providing guidance, direction, and support in their day-to-day activities.
• Develop and implement a comprehensive benchmarking and analytics strategy to support the organisation's business objectives.
• Collect and analyse data from various sources, including internal systems, third-party tools, and market research, to identify trends, patterns, and opportunities.
• Collaborate with cross-functional teams to define key performance indicators (KPIs) and develop dashboards and reports to track and measure performance against these metrics.
• Provide actionable insights and recommendations to stakeholders based on data analysis, helping them make informed decisions and drive business growth.
• Stay updated with the latest industry trends and advancements in analytics tools and technologies, and evaluate their potential to improve our data analysis capabilities.
• Drive data governance initiatives by establishing data quality standards, ensuring data accuracy, and implementing data security measures.
• Collaborate with IT teams to ensure data infrastructure, systems, and tools are optimized to support efficient data collection, storage, and analysis.
• Effectively communicate complex analytical findings and insights to both technical and non-technical stakeholders through presentations, reports, and visualizations.
• Foster a culture of data-driven decision making within the organisation, promoting the use of analytics to drive continuous improvement and innovation.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

• Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, Business, Economics, Engineering, or a related field.
• Excellent communication skills, with the ability to present complex data insights to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to think strategically
• Experience with data governance and data quality management practices.
• Knowledge of industry-leading data protection management practices.
• Extensive experience in data analytics, data modelling, and data science/statistics.
• Proven experience in the airline industry, with a deep understanding of its unique challenges and opportunities.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in data analysis tools and techniques.
• Strong communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of data governance and data quality management practices.
• Ability to stay updated with the latest industry trends and advancements in analytics tools and technologies.
• Knowledge of industry-leading data protection management practices.
• Experience with business intelligence tools and data science platforms.
• Knowledge of data protection management practices.
• Experience in developing and implementing benchmarking strategies.
• Ability to drive data-driven decision making within an organisation.

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses