Cloudinary is the market leader in providing end-to-end solutions for managing, optimizing, and delivering images and videos in real time. Our cloud-based platform helps businesses streamline their media management workflows, enhance user experiences, and improve website performance. With a strong focus on innovation and customer satisfaction, Cloudinary is trusted by thousands of companies worldwide, from startups to Fortune 500 enterprises.
We are seeking a dynamic and motivated Account Manager to join our team and drive growth in the EMEA (Europe, Middle East, and Africa) & APAC (Asia-Pacific) regions. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships, identifying and closing new growth opportunities, and ensuring customer success. This role requires a proactive approach to client engagement, a deep understanding of cloud-based solutions, and a passion for helping customers achieve their goals as well as a sales mentality
Responsibilities:
Develop and maintain strong relationships with key stakeholders within client organizations.
Understand clients' business objectives and challenges to effectively position Cloudinary's solutions.
Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts.
Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization.
Monitor client usage and performance metrics to identify areas for improvement and optimization.
Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.
About you:
5+ years of experience in a similar role
5+ Experience maintaining existing client contract renewals, cross selling and upselling within these existing accounts
Negotiate pricing and contractual terms to close sales as required
Proven experience in account management or sales roles within the SaaS industry.
Strong understanding of cloud-based technologies and services.
Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical, non-technical audiences and C-Suite.
Maintain accurate pipeline management in Salesforce with highly proficient forecasting
Strong negotiation skills with a track record of successful outcomes.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in other languages spoken in the EMEA or APAC region is a plus.
Willingness to travel occasionally for client meetings and industry events.
Bachelor's degree in Business, Marketing, Computer Science, or related field is a plus, or equal work experience
Working rights for the UK and willingness to come in minimum 2+ days per week to the office
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