Hybrid Customer Care Associate chez Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Location: Ireland, UK, or France (in-person)

Iron Mountain is seeking a Customer Care Associate to join our team. The ideal candidate will have a strong track record in delivering efficient customer service, using key metrics to drive decisions and support business growth.

Key Responsibilities:

• Develop a strong understanding of customer needs and maintain close relationships with assigned accounts

• Support daily, monthly, and quarterly operations to meet customer requirements

• Monitor and manage costs in line with contract pricing

• Collaborate with cross-functional teams to achieve company objectives

• Drive process improvements within the customer service function

• Participate in customer meetings, including Quarterly Business Reviews

• Report operational performance to senior management

• Use KPIs to track and improve team performance

• Identify and address root causes of inefficiencies

• Contribute to strategic initiatives that enhance business competitiveness

• Train and support new team members

• Manage stakeholder expectations effectively

Requirements:

• Must be based in Ireland, the UK, or France

• Fluency in French is a strong plus

• Experience in a high-volume, customer-facing environment preferred

• Proven problem-solving and change management skills

• Ability to travel domestically and internationally

• Strong written and verbal communication

• Excellent collaboration and influencing skills across global teams

• Proficiency in Excel

• Familiarity with Six Sigma/Lean processes is advantageous