Hybrid IT Operations Support Analyst chez Verifone

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As an IT Support Specialist at Verifone, you'll play a critical role in ensuring the smooth operation of our internal IT systems and services. You'll work closely with a global team to support end users and troubleshoot technical issues as well as providing high-level support to executive leadership. This is a hands-on role that offers the opportunity to work with a wide range of hardware and software in a collaborative, fast-paced environment.

Essential Duties and Responsibilities

• Provide end-user support in alignment with corporate IT standards and policies.
• Diagnose and resolve hardware and software issues across Windows, macOS, and Linux platforms.
• Install, configure and maintain hardware, operations systems, and applications.
• Support the launch of new application and technology rollouts.
• Document, prioritize, and manage multiple service requests and incidents within defined SLAs.
• Maintain accurate inventory records of all IT assets in the Atlanta office.
• Deliver white-glove support to executive team members.
• Assist in vendor negotiations for IT, telecom, and facilities services to ensure optimal pricing and service levels. 
• Create and maintain IT documentation and contribute to the internal knowledge base.
• Collaborate with other IT team members across the Americas to share knowledge and best practices.
• Occasional travel (up to 10%) may be required.

Qualifications

• Associate's degree in IT, relevant certifications, or equivalent professional experience.
• Minimum of 3 years of experience supporting Windows, Apple and Linux environments.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Excellent verbal and written communication skills with a focus on customer services
• Ability to work independently and as part of a global team.
• Familiarity with IT asset management tools and service desk platforms is preferred.
• Experience supporting c-level executives is a bonus.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.