Hybrid Fraud Operations Analyst chez Texas Capital Bank

Brief Overview of Position

Texas Capital is seeking a detail-oriented and client-focused Fraud Operations Analyst to join our Enterprise Fraud Operations team. This role is critical in protecting our clients and the bank from fraudulent activity by conducting outbound phone calls to authenticate clients, confirm transaction activity, and verify check legitimacy. The ideal candidate will also be responsible for managing and completing fraud recoveries, ensuring timely resolution and a seamless client experience.

This position requires strong communication skills, analytical thinking, and the ability to work independently while collaborating with internal teams to mitigate fraud risk and support recovery efforts.

Key Responsibilities

• Client Authentication & Verification
  • Conduct outbound phone calls to authenticate clients and verify suspicious transactions, including checks and account activity.
  • Follow established procedures to assess client responses and determine next steps.
  • Accurately document all client interactions and authentication outcomes.
• Fraud Recovery
  • Manage the end-to-end process of fraud recovery, including client communication, documentation collection, and coordination with internal departments.
  • Ensure timely and accurate resolution of fraud cases, including the recovery of funds and restoration of client accounts.
  • Submit and track fraud claims and maintain detailed case records.
• Fraud Detection & Triage
  • Review transactions, alerts, and account activity to identify potential fraud.
  • Open and document fraud reviews, escalating cases as appropriate.
  • Collaborate with the Fraud Investigations Team and other stakeholders to support deeper investigations.
• Client Support & Education
  • Serve as a trusted advisor to clients during fraud events, providing guidance and support throughout the recovery process.
  • Educate clients on fraud prevention strategies and best practices.
• Operational & Administrative Support
  • Perform administrative tasks related to fraud triage and investigations, including account monitoring, exception handling, and documentation management.
  • Ensure compliance with internal policies and regulatory requirements.
  • Create and submit Suspicious Activity Questionnaires (SAQs) as needed.

Qualifications

• Work Experience: 2-4 years in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention
• Strong understanding of payments (ACH, wire, check, Real-time) as well as related fraud typologies

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.