Hybrid RSD Managed Services - Senior Site Specialist chez Thermo Fisher

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
• Proactively connect with the supervisor any customer concerns and/or potential problems and optimally address customer concerns within established resolution timeframes.
• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation.
• Engage in process improvement activities
• May perform other responsibilities as assigned by management

How will you get here?

Education

High school diploma or equivalent required.

Experience

2 years of related experience within a laboratory setting is preferred. Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses communication skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Work in environments with wide-ranging temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific has employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process.