Hybrid Dispatcher chez Waste Connections

DUTIES AND RESPONSIBILITIES:

• Monitors and tracks progress of drivers throughout the work day in order to ensure timely completion of assigned routes

• Route data entry

• Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

• Assisting driver(s) when a pick up or delivery is in question before servicing.

• Scheduling and dispatching work to various employees and departments throughout the day.

• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

• Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.

• Work in a fast paced, cooperative, high call volume environment.

• Calculate payments for Transfer Station walk in customers

REQUIREMENTS:

• High school diploma or equivalent is required.

• 2 years of Dispatcher or Office Admin experience preferred.

• Strong typing skills.

• Must have working knowledge of MS Office Suite (Excel, Word, Outlook, Etc).

• Excellent organization and strong communication skills, both orally and written.

• Ability to meet tight deadlines and juggle multiple priorities.

• Pleasant demeanor over the phone and emails

• Critical and logical thinking skills

• Proficient in English and Spanish preferred..

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.

Waste Connections is an Affirmative Action/Equal Opportunity Employer(Minorities/Female/Disabled/Veterans)