Hybrid Service Desk Specialist (Internal IT Support) chez Ideals

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

Ideals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

Ideals reached 440 employees across 27 locations and keeps expanding globally. To support this growth journey, we seek a Service Desk Specialist remotely in Argentina or Colombia to ensure the smooth operation of IT infrastructure using modern approaches. In this role, you will focus on internal IT requests from our colleagues, participating in various IT projects in collaboration with other teams across global locations as we scale.

If you thrive in dynamic environments and possess a can-do attitude to improve existing processes for higher efficiency and internal customer satisfaction, this is an ideal opportunity to make a lasting impact on a growing company.

You will report to the Service Desk Manager, and collaborate closely with Service Desk colleagues, Security and Business Process Automation teams, and the Director of Internal IT.

Schedule: remote from any city in Argentina, 8-hour workday local time; no night shifts.