Hybrid Technical Consultant - Portuguese Speaker chez Hewlett Packard Enterprise

Technical Consultant - Portuguese Speaker

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Job Family Definition:

Within the family, a range of technical and managerial customer on-site functions exist. The family of jobs is focused on managing the onsite delivery of software services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments. The jobs solve various business systems, networking, and application problems for standard industry servers, as well as specialized or complex clustered environments. Deliver reactive and proactive activities according to the Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs, and ensuring that they are met. Jobs are responsible for the company's Total Customer Experience as well as revenue growth, profitability, and account retention.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice to make decisions on complex business issues.

Responsibilities:

• Apply advanced technical knowledge to operate one or more technology areas (e.g., server administration, technical security management, performance management) or customer groups that are critical or high-risk.
• Integrate technical knowledge and business understanding to create. solutions for customers.
• Resolve single- and cross-technology incidents independently. Work with team members to resolve unusually complex or cross-technology incidents.
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology areas.
• Apply company solutions to meet highly complex customer needs.
• Identify additional services that could lead to future service revenue growth.
• Provided technical consulting during contract renewal discussions.
• Build and maintain strong relationships up to senior management level in assigned accounts.
• Design and deliver support solutions using specific industry knowledge and expertise.
• Assist in managing the delivery of industry support solutions.
• Lead Customer Expectation management as part of the escalation process.
• Lead cross-team or large programs/projects.
• Coach or guide junior consultants.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field) with minimum 5 years working experience in related fields desired.
• Personality: Autonomous, curious, innovative, seeking for progress, etc.

Knowledge and Skills:

• Thorough knowledge of company products and services offerings, company organization, competition, third-party products, and market trends.
• Broad knowledge of corporate organization, job, and policies.
• Comprehensive business, technical, or functional knowledge at an expert level.
• Communicate tactfully with diplomacy up to senior management levels within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative).
• Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
• Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
• Provide suggestions for operational efficiencies.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#portugal

#technologyandsoftware

Job:

Services

Job Level:

Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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