Hybrid Technical Support Level II chez DXP

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/

Responsibilities of the Tech Support II include, but are not limited to:

• Maintain and manage various desktop applications.
• Manage various Microsoft components.
• Support users in a Server-based-desktop Citrix deployment, with Roaming Profiles and more.
• Support servers in a virtualized environment running on VMware.
• Identify and resolve complex problems, both within a team and individually, with a focus on root cause analysis and increasing stability. 
• Support for Avaya voice system by setting up extensions, voicemail, call schedules, etc.
• Assist other team members as needed with Microsoft, Citrix and various issues.
• Display professionalism and customer service to all customers, internal and external.
• Develops, with management team, short- and long-term software and hardware strategies. 
   

Qualifications of the Tech Support II include, but are not limited to:

• Must have 4-10 years’ experience in IT
• Required:
  • Windows 10 in depth knowledge
  • Active Directory and user Account setup.
  • Printer setup experience. Network and non-network. Laser, label, MFP, etc.
  • MS Office 2013 through current.
  • Enterprise Antivirus

• Preferred:
  • Citrix
  • Thin Clients
  • Avaya phone system
  • Handheld barcode scanners.
  • Zebra label printer setup and troubleshooting.
  • Backup
  • Cisco Networking
  • SQL
  • Certifications including MCP, MCSE, CCNA, A+, Network+
     

Additional Information:

Physical Demand: N/A

Working Conditions: Office environment

Training/Certifications: N/A

Shift Time/Overtime: Office hours

Travel: Some travel - Acceptable driving record according to company guidelines required

Education: Associate degree in Computer Science or Management Information Systems (MIS)

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
 

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V