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10000 Trabajos a distancia y desde casa en línea

Rooms Controller - Front Office- Full Time

Ocean Casino Resort · Atlantic City, Estados Unidos De América · On-site

  • Oficina en Atlantic City
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Description

About the Role

Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

Position Responsibilities

  • Complies with all New Jersey/CCC regulatory requirements
  • Adhere to established company and departmental procedures, guidelines, and policies at all times
  • Facilitates communications between the various hotel/casino departments and the Front Desk
  • Ensure prompt and courteous check in/check out of hotel guests
  • Assist with checking rooms to verify the status of hotel reservations
  • Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
  • Balancing guest folios and ensuring that every reservation has a valid payment method
  • Assisting our guests and VIP clientele with all their accommodations.
  • Resolve guest complaints and increase guest retention.
  • Respond and assist to phone inquiries from internal and external guests
  • Processing all forms of settlement methods
  • Verifying team member banks at the end of the shift and reporting discrepancies
  • Handle guest packages and post charges in the system
  • Assist with training and developing new team members
  • Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

Essential Functions

  • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
  • Must be able to stand for an entire shift
  • Must be able to lift/push/pull up to 25 lbs

Requirements

  • Computer proficiency
  • Customer service experience is required
  • Ability to speak, read and write in English
  • High school diploma or equivalent GED preferred

Benefits

  • Free meal on shift
  • Training & Development
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k,)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Pay Rate: $19.00/hour