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Description

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the Division of Recovery Services (DRS)

MHA’s Division of Recovery Services (DRS) supports individuals of all ages who are navigating mental health and substance use challenges. Our youth residential programs serve adolescents involved with the Department of Children and Families (DCF) who are working through behavioral health needs in a safe, structured environment.

DRS also provides residential and outreach support for adults in recovery or currently living with addiction, many of whom may also experience co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

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Position Summary

The Senior Director of Residential Recovery Services provides strategic leadership, clinical oversight, and operational management for co-occurring enhanced residential recovery programs and associated transitional programs within the Division of Recovery Services. This role ensures the delivery of high-quality, trauma-informed, and person-centered care to individuals recovering from substance use disorders, mental health challenges, and co-occurring conditions. The Senior Director plays a key role in program development, staff supervision, compliance, and community collaboration.

Pay Rate: $75,000 annually

Open Shift: Monday through Friday 9am-5pm (40h), some flexibility required

Key Responsibilities

• Lead and oversee co-occurring enhanced residential recovery and transitional programs, ensuring alignment with the agency’s mission, goals, and service standards.
• Develop, implement, and monitor policies, procedures, and best practices to ensure regulatory compliance and high-quality, consistent service delivery.
• Supervise and support program and clinical directors, managers, and support staff, including oversight of staffing, timesheets, PTO/sick time, training, and performance evaluations.
• Facilitate regular team meetings and trainings across GRIT, Good Place, Clinical, Care Coordination, Administrative/Billing, and leadership teams.
• Monitor program performance, quality improvement initiatives, and clinical consistency across programs, ensuring fidelity to the IDDT model.
• Review and approve documentation (clinical notes, incident reports, service records), identify training needs, and ensure accurate and timely documentation practices.
• Oversee staffing patterns and workforce management, including overtime usage, medication stipends, relief staffing, recruitment, and retention efforts.
• Ensure compliance with licensing, accreditation, incident reporting, and funding requirements; collaborate with senior leadership, state agencies, and community partners on program development, funding, grants, and issue resolution.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
• Minimum of 2 years progressive leadership experience in residential treatment or behavioral health services.
• Understanding of recovery-oriented systems of care, harm reduction and trauma-informed practices.
• Proven ability to lead diverse teams and drive program outcomes.
• Excellent communication, organizational and interpersonal skills.
• Master’s Degree Required
• License preferred (LCSW, LICSW, LMHC or LADC1)
• Multilingual abilities preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $75,000 annually