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About the job
Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come. Syensqo Job Grade S18 Job Overview And Responsibilities Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation. Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start. The Provisioning Service Owner is accountable for service offer definition, design, performance, improvements, automation, result, satisfaction and optimizing the cost to deliver. Key responsibilities of Service Owner:
Service Ownership
Ensure that the vision and strategic direction of the service delivery model is linked to Syensqo strategy
Design, improve and document services/processes to achieve business and users’ objectives in the most efficient and compliant way
Contribute to Group policy and compliance rules definition
Define Service Level Agreement and related KPIs to reach user needs and best-in-class ambition
Benchmark to ensure alignment with World Class organization, process optimization and digitalization and best practices
Define the best make & buy approach and select the required external services to support the process
Ensure contracts management of outsourced services
Drive collaboration and process change management between all functions and businesses
Unlock cross-functional synergies, new capabilities, technology, efficiencies to achieve new savings
Ensure prioritization on projects and Continuous Improvement initiatives to leverage the resources
User experience management: design, capture and improve user satisfaction and feedback
Define Internal controls
Technology assessment, innovation and investment
Act as functional / product owner of tools and applications supporting the process
In charge of building business case that require budget for service/process enhancements
Work closely with stakeholders and internal partner, IT, RPA, Data and project teams on solution development
Be aware about the latest technology innovation in the domain
Create trusting partnership with stakeholders (internal or external)
Be known and recognized by BSA stakeholders as Service Owner in the appropriate domain
Take ownership and create, maintain and be active in networking
Initiate and maintain improved collaboration, within the Service Unit and across GBS/BSA organization, to accelerate improvement
Staff Management (optional depending on domain)
Set priorities and/or plan work for a weekly or daily schedule
Ensure that team output is in line with applicable delivery indicators, quality, deadlines, cost and work in line with group standards (e.g. Health and Safety)
Organize and assess work of the team
Ensure team member development and career progression
Inform, train, motivate, coach all team members to facilitate their growth
Promote spirit of accountability, speak up to act as problem solver
Ensure business continuity and backups are in place
Ensure or perform training activities (ex: onboarding of new employees in the team)
Education And Experience
Degree or Diploma in a relevant discipline
Possess at least 10 years of experience in procurement or purchasing domains
Provisioning background
Service/Process design experience
Project Management experience
Must-have Skills
Strong knowledge in SAP, BW, Ariba solutions
Interpersonal skills
Analytical skills and understanding of technology
Possess a digital mindset
Proactive with a high level of initiative
Continuous Improvement skills
Strong collaboration skill
Service driven mindset
Customer-orientated with good level of problem-solving skills
Ability to interact with all levels in the organization
Must-have Language Skills Fluent in English (both written & spoken) About Us
Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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