Trabajos a distancia y desde casa en -full-sail ∙ Página 1

Essential Duties and Responsibilities:

• To provide the Full Sail Housing Guide to all incoming students while emphasizing the importance of utilizing the Housing Department.

• Connecting with enrolling and active students through inbound and outbound calls, emails, warm transfers and working closely with post-enrollment campus admission teams.

• Educating and supporting students and parents with relocation and addressing all questions & concerns as they arise.

• Managing contact lists for assigned classes based upon the on campus start date.

• Conducting interviews and creating roommate profiles for the roommate lists.

• Emailing the roommate lists weekly, frequency varies based upon on campus start date.

• Maintaining a list of current students that need to find a replacement roommate or someone to take over their current lease.

• Daily data entry from housing forms/documents submitted by students once they have secured their local address or have confirmed living arrangements.

• Tracking and creating a monthly breakdown showing percentages of students that used the Full Sail Housing Guide versus securing housing by other means, e.g., commuting, living with family, student housing, purchased, etc.

• Creating a list of referrals each month by apartment complex.

• Managing and coordinating bi-monthly revisions and deadlines for the Full Sail Housing Guide.

Other Responsibilities:

• Maintaining strong relationships with management and staff of partnered apartment properties.

• Frequently communicating with apartment Leasing Agents for availability, current pricing, waitlist information and pending student application questions.

• Following up monthly with students who had not yet secured housing from previous month(s).

• Tracking incoming students with incomplete housing information and sending them task reminder emails.

• Speaking with private renters that have a room/condo for rent.

• Presenting housing information through a live monthly webinar

• Presenting housing information at a monthly on-campus open house (pre-COVID-19).

• Participating at on-campus registrations (pre-COVID-19).

Supervisory Responsibilities:  

            NO

Competencies:

• Strong communication skills

• Customer service

• Adaptability

• Creative thinking

• Team player

• Willingness to take on special projects

• Thrives in a busy environment

• Ability to compete work with minimal oversight

• Open to discussing newer and better ways to improve efficiency

• Ability to work well with other departments and all levels of Management

• Strong time management skills

Education and/or Experience:

• 2 years of college or work experience

Computer/Equipment Skills:

Required:

• Microsoft programs (Word, Excel, Outlook)

• Proficient in PC and Mac OS

• Adobe Acrobat

Nice to have:

• Salesforce 2.0

• Salesforce Reporting

• SSRS Reporting

• Cisco Finesse

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain employee communication; access, input and retrieve information from the computer system. May be subject to; bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.