Senior Application Support Engineer with Java, SQL & Credit Card Domain Exp. en 3pillarglobal

We are seeking an experienced Application Support Engineer with strong expertise in retail banking systems, card platforms (credit/debit), and solid technical skills in Java and SQL. The candidate will be responsible for supporting critical banking applications, ensuring system stability, and providing timely resolution to production issues.

Technical Skills:

• Strong experience in Java-based applications support
• Proficiency in SQL (Oracle / MySQL / PostgreSQL) for data analysis and issue resolution
• Experience with Unix/Linux environments
• Familiarity with application servers (e.g., WebLogic, Tomcat)
• Knowledge of batch jobs, schedulers (e.g., Control-M, Autosys)
• Understanding of APIs, microservices architecture, and logs analysis

Domain Knowledge:

• Strong understanding of Retail Banking systems
• Hands-on experience with Credit/Debit Card lifecycle (authorization, clearing, settlement)
• Knowledge of payment networks (e.g., Visa, Mastercard) is a plus

Soft Skills:

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to work under pressure in a production support environment
• Team player with a proactive approach

• Experience with ITIL processes (Incident, Problem, Change Management)
• Exposure to monitoring tools (e.g., Splunk, Dynatrace, AppDynamics)
• Prior experience in banking or financial services domain