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IT Support (f/m/d) en Applike

Applike · Hamburg, Alemania · On-site

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Description

As a IT Support for the applike Group, you will keep our office infrastructure and tech setup running smoothly and support a small team’s activities.

The applike group is committed to creating engaging experiences for every app user around the world. We are passionate about creating market-changing products, technologies, and companies. We have already founded 4 companies. Our ventures are independent business units that benefit from each other’s technologies, expertise, and market access to become even more successful: adjoe is developing a breakthrough mobile advertising solution that enables app publishers around the world to grow their advertising revenues. justDice is the market leader in Mobile Gaming Loyalty Programs. Sunday is a next-generation hybrid casual mobile game publisher. And justtrack offers unique software to automate the entire mobile user acquisition process. Yet more to come.

Under the umbrella of the media company Bertelsmann, we have access to a global network of experts and strong financial support. By developing a state-of-the-art tech stack and highly skilled workforce, we aim to reach more mobile users than any other company in the world. If you want to challenge yourself and work in a high-performance environment, you’ve come to the right place!

Find the whole world in one office. Boost your career with awesome people!

What you will do:

  • Provides first and second-level support
  • Ensure that our workplace tech is constantly working: Network, Wi-Fi, Internet Access, Meeting Rooms, Tech Equipment in common spaces and offices, etc
  • You will provide technical assistance with computer hardware and software (macOS, windows and Linux platforms)
  • Create and maintain tips and tricks solutions in our Confluence
  • Proper management of the IT warehouse
  • Provide the set-up and removal of technical equipment
  • Manage over 450 workstations, mainly onsite in Hamburg but also remotely
  • Ensure proper security of our computers and network
  • Contributes to the company's IT journey towards zero touch and ISO 27001 certification

    • Who you are:

  • Experience in IT Support roles or equivalent experience
  • Expertise in various fields such as operating system administration, network security setup, infrastructure fallbacks, and process automation is highly valued. While it's beneficial to have prior experience in these areas, we also welcome individuals who are eager to learn and passionate about these topics
  • Knowledge in working with Windows and Mac
  • Strong troubleshooting and critical thinking skills
  • Independent, reliable way of working, high motivation, and hands-on mentality 
  • Strong command of English and German (min. B2), spoken and written
  • Good to have: Experience in onboarding, coaching, and mentoring working students, interns, and other more junior colleagues
  • On-site Commitment: This role is 100% on-site at our Hamburg headquarters to ensure effective communication and hands-on management. But no worries, our office is amazing! 🙂

    • Fuel for the Journey: Benefits to Support Your Ambitions

  • Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
  • Easy Arrival to applike: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at applike in Hamburg? We support every ambition – from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
  • Live Your Best Life, at Work and Beyond: Flexible working hours, enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
  • Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
  • Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

    • The Interview Process:

  • 1st Interview with TA 
  • Case Study 
  • 2nd IT Lead 45 minutes  and Team Fit 20 minutes
  • VP of People 30 minutes

    • Additional Information

    Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it!

    Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!

    We welcome applications from people who will contribute to the diversity of our company.
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