Sales Account Manager en Better Business Bureau of Greater Houston

Description

Better Business Bureau of Greater Houston and South Texas

In this Inside Sales position, BBB Account Managers typically earn between $40,000 - $120,000 per year, depending on their sales performance. As a BBB Account Manager, you will actively close sales, provide great customer service, and build business relationships.

Why BBB? We are a mid-sized non-profit organization with a focus on serving the public and a commitment to growth. We are fast-paced, challenging, and engaging.

An Account Manager’s job is simple: while making 75-100 calls daily they must identify, vet, and educate businesses across a wide range of industries on the value of BBB Accreditation; then inform the business of their annual dues cost, collect the dues payment, and complete an application.

The Better Business Bureau is a non-profit, and as such our Accredited Businesses pay annual dues as part of their application process. When an Account Manager helps a company become an approved Accredited Business, the Account Manager earns a commission on the annual dues. Account Managers are paid $15 to $18 per hour versus commissions earned – whichever is highest for that pay period.

Daily Snapshot:

• Look for companies in our service area that appear to meet our standards.
• Leads are generated from our databases, Account Managers proactively sourcing their own leads, online accreditation requests, and other community outreach initiatives.
• Educate companies on how our benefits help them and our entire local business community, both over the phone and in person.
• Answer questions they may have about the Accreditation process and help them understand how BBB Accreditation supports company growth.
• Listen to their concerns & needs and inform them how BBB Accreditation can help with those problems.
• Collect their dues payment and put together an Accreditation application for the company, to be reviewed before their approval.
• Maintain relationship and manage account for the company after their approval.
• Find another great company that could utilize our benefits!

Other Duties:

• Utilize the BBB database to track and manage customer interactions.
• Prepare sales applications for management review.
• Follow up and provide closure to all Accredited Business requests.
• Meet and exceed monthly sales goals & department metric goals.

Requirements

• Good attendance, promptness, time management, and attention to detail.
• At least one year of prior sales or account management experience.
• A great phone voice and ability to sell, motivate, and close over the phone.
• Active listening skills and the ability to control a conversation.
• A closer’s mentality.
• Clear and professional communication skills via phone and email.
• A passion for success and earning money.
• Strong work ethic and character. Being able to self-manage and hit daily goals.
• Honesty; high level of integrity.
• Trainable and coachable; a quick learner.
• Ability to adapt to technology, including our backend system, and Microsoft Office programs; and the proficiency to enter data while on calls.
• Highly proficient in MS Office applications (Outlook, Word, Excel) and have basic computer skills.
• An understanding that hard work pays off, that activity leads to results, and what you put in is what you’ll get out.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance