Business Analyst-Enterprise Resource Planning en Town of Clayton, NC
Town of Clayton, NC · Clayton, Estados Unidos De América · Onsite
- Professional
- Oficina en Clayton
About the Department
* Salary Grade SG 410* * Recruitment Range Starting at: $77,566.00 *
** Salary offered will be determined based on directly related experience **
* Work Location is Town Hall Clayton, NC (Johnston County) *
The Town of Clayton is seeking applicants for a Business Analyst Enterprise Resource Planning (ERP) for the Administration Department. The Town of Clayton employs more than 340 full-time staff in areas including police, fire, and electric utilities. The Town of Clayton also offers a range of PT positions including positions in Parks & Rec, Library, and Cultural Arts.
The Town of Clayton is the fastest growing town in Johnston County, which is the fastest growing county in the State of North Carolina. The vision for the Town of Clayton includes a thriving town where growth contributes to the quality of life enjoyed by long-time residents and newcomers alike; easy access but with an atmosphere that feels smaller than it is; a system of parks and greenways that connect people and places; neighborhoods with a variety of quality living options; a town that offers opportunities for people to live, create, shop and eat; a bustling and historic downtown, and businesses that are successful, growing, and investing in the community.
Position Duties
A key focus of this position will be assisting in the selection, configuration, and implementation of a new Enterprise Resource Planning (ERP) system and related enterprise platforms. The Business Analyst ensures that business requirements are clearly defined, documented, and aligned with the Town’s strategic goals while promoting collaboration, accountability, and organizational excellence.
Leads business analysis activities for enterprise projects, including requirements gathering, process mapping, and workflow documentation. Supports the selection, procurement, and implementation of a new ERP system, including current-state assessments, gap analysis, vendor evaluation, and testing coordination. Conducts detailed research, data analysis, and benchmarking to inform recommendations for operational improvement. Collaborates with departments to identify inefficiencies, develop business cases for improvement, and design future-state workflows. Develops project documentation, including business requirements, use cases, test plans, data migration requirements, and user acceptance criteria. Facilitates stakeholder meetings, focus groups, and workshops to ensure accurate needs identification and shared understanding of project goals. Coordinates with IT, consultants, and vendors to translate functional business needs into technical solutions. Prepares and presents analytical findings, dashboards, and progress reports to the Town Manager, Town Council, and project teams. Monitors project milestones, risks, and dependencies, providing input into project plans and mitigation strategies. Supports user training, change management, and post-implementation evaluation to ensure solution adoption and value realization. Performs related duties as assigned.
Minimum Qualifications
- Knowledge of business process analysis, project management, and change management principles.
- Knowledge of enterprise system selection and implementation practices, including ERP and HRIS.
- Skilled in gathering and documenting complex business and functional requirements.
- Skilled in data analysis, performance measurement, and business intelligence tools.
- Skilled in stakeholder facilitation, communication, and consensus-building.
- Ability to analyze, interpret, and translate business needs into clear technical or operational solutions.
- Ability to prepare reports, dashboards, and visualizations to support informed decision-making.
- Ability to work independently with minimal supervision, manage competing priorities, and maintain attention to detail.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Bachelor's Degree in Public Administration, Business Administration, Information Systems, or related major field required.
- Master's Degree in Public Administration, Business Administration, Information Systems, or related major field preferred.
- Minimum of five (5) years of professional experience in business analysis, process improvement, project management, or ERP/enterprise system implementation within a public or private organization.
- Experience in local government operations preferred.
Depending on the position, the Town may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Other Qualifications
* SUBMIT OFFICIAL APPLICATION USING THE TOWN'S CAREER WEBSITE *
https://www.townofclaytonnc.org/
https://www.townofclaytonnc.org/
If you have technical issues submitting your application, please call the NEOGOV (governmentjobs.com) Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the Human Resources Office. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. To check the status of your application, please log on to your NEOGOV account and click “Application Status”. It is not necessary to contact the Human Resources Office to check the status of an application. Normal processing time for applications is 30-45 days from the closing date of the posting.
To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders. Degrees must be accredited by the U.S. Department of Education. Transcripts and degree evaluations may be uploaded with your application. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes (including Text Resume’s on the on-line application) WILL NOT be used for screening for qualifying credit. “See Resume” or “See Attachment” WILL NOT be accepted in lieu of completing an on-line application form. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Applicants may be subject to a criminal background check. Effective October 1, 2025, in accordance with North Carolina state law, all applicants for positions that involve working with children in any capacity are required to undergo criminal history record checks conducted by the North Carolina State Bureau of Investigation (SBI). Credit and motor checks are required for some administrative, finance and operational positions. Applicants will be required to take and pass a Pre-Employment Drug and Alcohol screen once they are verbally given a conditional offer of employment. Depending on the position, employees may be subject to random drug and alcohol screens throughout their employment. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).
Town of Clayton employees enjoy many benefits including a retirement pension plan, 401K membership, Paid Vacation, Sick and Holiday Leave, State Health Plan, and various other benefits. Benefits information can be found by going directly to the Town of Clayton website at: https://www.townofclaytonnc.org/251/Benefits.
When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills & abilities, internal equity and budgetary considerations pertinent to the advertised position. The Town of Clayton is an Equal Opportunity Employer. Hiring salary will not exceed hiring pay range unless approved by the Town Manager.
Applications may be reviewed to determine if applicants education and experience is more applicable to other vacant positions within the Town.
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