Term Limited - Contracts Process Improvement Advisor en City of Seattle, WA

About the Department

Aging and Disability Services (ADS) is dedicated to helping older adults and adults with disabilities live with independence, dignity, and connection in their communities. ADS partners with local, state, and federal programs to fund and coordinate a range of services, including case management, in-home care, caregiver support, and community living connections. 

The SAII will be a key advisor to the ADS Division Director, Contracts Unit Manager III and Deputy Division Director. The position will develop and implement policies and programs to continue improvements to the administrative and operational performance of the ADS Contracts Unit.

Position Duties

• Creating and implementing a process, policies and procedure for onboarding new Grants & Contracts Specialists.
• Determine success measures for a functional program.
• Identify gaps in policies and procedures and convene cross-functional staff to provide input or agreement to complete the procedures.
• Ensuring public resources are allocated and spent appropriately and high-quality services are delivered to vulnerable older adults and people with disabilities.
• Advise ADS and HSD leadership and defend recommendations on final policies and procedures
• Lead internal communications about the policies and programs they oversee
• Effectively navigate and negotiate discussions between policy and process, knowing when to elevate to leaders, and how best to represent the Contracts Unit and ADS’ positions.
• Coordinate, manage, and facilitate the work of groups across functional and department lines.
• Act on authority from the ADS Deputy Division Director and Contracts Manager to continue improvements to the administrative and technical performance of the ADS Contracts Unit. With this authority and
• Work across the division and department to develop and implement policies and programs.

Minimum Qualifications

Minimum Qualifications:  

• Education: Bachelor’s degree in Social Services, Psychology, Public Health, Social Work, Public Administration, Gerontology, or related field.
• At least 3 years of experience in program evaluation, quality improvement, or health and human services analytics.
• Strong knowledge of aging, disability, Medicaid-funded services, and community-based care systems.
• Proficiency in evaluation methods, data analysis software (e.g., Excel, SPSS, R, or Tableau), and logic model development.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties.

Desired Qualifications:

• Experience leading CQI or process improvement initiatives using formal frameworks (e.g., Plan-Do-Study-Act, Lean, Six Sigma). Experience with state-funded long-term services and supports (e.g., COPES, MAC, TSOA, New Freedom).
• Familiarity with Washington State’s Home and Community Services (HCS) and related eligibility systems.
• Collaboration & Stakeholder Engagement
• Project Management
• Adaptability in a Fast-Paced Environment
• Experience in contracting with government entities

Other Qualifications

Additional Requirements:

Your application will not be reviewed if these items are missing or incomplete.

Hiring Process
Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

1. Completed NEOGOV online application.
2. Current résumé indicating relevant experience and education. 
3. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications. 
4. Supplemental questionnaire responses.

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, which may include a detailed background check, pre-placement physical exam, and/or full driver's abstract, dependent upon position.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered family-members/most employees-plans.

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Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Who may apply: This role is open to all candidates that meet the minimum qualifications. We value different viewpoints and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.