Quality Assurance Lead en Phillip Jeffries

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.

If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for Quality Assurance Lead and based at our Fairfield, NJ location with the working schedule Monday- Friday 8:30am-5:30pn

What You'll Be Doing

Returns Inspections

• Support the return inspection process by identifying, documenting, and escalating product issues
• Inspect defective return items and share findings with the team and Department Manager to assist in claim resolution

Stock Inspections

• Conduct inbound stock inspections using the Quality Assurance Vendor Stock and Item Ranking System
• Collaborate with QA Inspectors to ensure outbound and digital orders are inspected and documented according to standards
• Complete tracking documents and inspection forms with accuracy, raising concerns to the Department Manager as needed
• Perform Customer Experience inspection requests with clear communication and timely follow-through

Mastery Library

• Maintain the Masters Library by ensuring all master samples are accurately stored, updated, and accessible
• Assist in integrating new collections into the library and ensure timely updates for inspection reference

Leadership

• Commit to excellence in your role while helping others uphold high standards of quality and safety
• Model Phillip Jeffries values and foster a positive, accountable team culture
• Ask insightful questions that drive improvements in inspection methods and collaborative problem-solving
• Identify and communicate opportunities to enhance inspection processes that protect client satisfaction and brand integrity
• Mentor peers on quality procedures and support new team members in understanding inspection expectations
• Conduct daily team check-ins and share updates that align with SLAs and safety protocols
• Monitor daily team KPIs to ensure accurate tracking and reporting
• Reinforce compliance with quality standards through example and peer collaboration
• Proactively flag quality risks and assist the team in resolving them thoroughly and efficiently
• Contribute to continuous improvement by sharing lessons learned and helping train the team to prevent future errors

What You Bring to the Table

• Minimum of 2 years of hands-on warehouse experience
• Proven ability to multitask and adapt quickly to changing priorities
• Exceptional attention to detail and accuracy
• Demonstrates initiative and a proactive approach to problem-solving
• Comfortable using basic computer applications and systems
• Thrives in a fast-paced, collaborative team environment
• Embraces continuous learning and growth mindset
• Forklift certification or experience is an asset
• Familiarity with NAV, CRM, WMS, and UPS WorldShip is a plus

The Phillip Jeffries Experience

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

• Competitive hourly wage ranging from $25.00 to $27.62, based on your experience and technical expertise
• Annual bonus opportunity to reward your performance
• Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required

Health Benefits That Take Care of You

• Comprehensive medical coverage with employee premiums as low as $40 per month
  • Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Prescription, dental, and vision coverage to support whole-person wellness
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program that supports your mental, financial, and physical well-being
• Pet insurance for your four-legged companions

Time to Recharge

• 16 paid personal days each year to relax, recharge, or travel
• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
• Additional paid time off during our annual company closure between Christmas and New Year’s
• Earn extra paid time off by completing your annual wellness physical
• Up to three paid days each year to give back through volunteer work

Career Elevation

• Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.