Senior Collections Representative - Total Loss en Jmfamily
Jmfamily · Mobile, Estados Unidos De América · Hybrid
- Senior
- Oficina en Mobile
The Senior Collections Representative – Total Loss plays a critical role in managing customer accounts impacted by total loss situations, with a primary focus on clearing liens and ensuring compliance with repossession and FDCPA guidelines. This position requires strong communication skills, attention to detail, and the ability to thrive in a high-volume, dynamic environment while delivering a great customer experience.
Key Responsibilities
Assist customers through inbound and outbound calls to resolve account needs and inquiries.
Prepare professional correspondence and accurately document all interactions in electronic systems.
Respond promptly to management and client requests, ensuring timely and accurate follow-up.
Adhere to repossession and FDCPA policies and procedures in all account handling.
Utilize outside vendors and internal resources to manage accounts effectively.
Create positive customer experiences that drive satisfaction and retention.
Collaborate in a team environment to achieve departmental and company objectives.
Maintain assertive, clear, and concise oral and written communication.
Operate efficiently in a high-volume setting with minimal supervision.
Key Qualifications
Strong verbal and written communication skills with a professional, courteous approach.
Proficiency with PCs and 10-key typing; ability to prepare accurate documentation.
Knowledge of repossession processes and FDCPA compliance.
Ability to multitask and work independently in a dynamic setting.
Flexible schedule availability, including hybrid work options.
Prior experience in backend collections or customer service preferred.
Bilingual skills are a plus
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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
