HELP DESK TECHNICIAN, I.T. DEPT. [FLSA: non-exempt; SHIFT: 40 hrs/week] en City of Oviedo, FL

About the Department

Position Duties

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.
 

Provides technical support to City employees via phone, email, and self-service Help Desk tickets. 

Performs setup, installation and maintenance of various computer hardware and software systems to include microcomputers, thin clients, Voip telephones, mobile devices, servers, LAN and WAN networking systems. 

Provides technical support and training of users for various computer hardware and software as required.  

Assists Information Technology Technician with inventory of computer hardware and software. 

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve end-user problems. 

Performs basic administration of RingCentral VoIP telephone system. Writes documentation for procedures, applications, programs, and training. 

Receives, documents, prioritizes, and schedules installation and maintenance of PC-based systems and thin clients; notifies those requesting work of the expected resolution time. 

Assists in research and planning, enhancements, and upgrades for both hardware and software to the City data network. 

Assists the IT Department staff or others with the completion and tracking of projects.  

Follows safe working practices and has a working knowledge of safety practices and procedures. 

Operates various computer systems and peripheral equipment (i.e., printers, storage devices, terminals, telecommunications hardware/software, etc.) according to established procedures. 

Performs routine cleaning and maintenance of computer equipment and work areas. 

Performs related work as required. 

Has a role in the City’s disaster preparation and/or disaster recovery efforts, as may be designated in the City Comprehensive Emergency Management Plan.

Minimum Qualifications

AA/AS degree in Computer Science or closely related field from a two-year college or technical school and one year of computer related support experience or a High School Diploma or G.E.D. with some vocational training in computers and three (3) years’ experience in computer operations.  Experience should be in the setup and running of microcomputers in a networked environment, with the majority of experience being Microsoft products.  MCSA or greater, A+ and/or Network+ is preferred, but not required.  A combination of education and experience may be considered. 

General work hours are traditional business hours.  

SPECIAL REQUIREMENTS

Valid Florida driver license.  Ability to work flexible schedules at varied locations as requested and/or in emergencies.

Knowledge of microcomputers, server hardware, virtualization (VMware), and Microsoft operating systems.

Familiarity with enterprise software deployment methods via group policy and WDS technologies.

Ability to meet job demands under stressful situations (i.e. program conversion deadlines, program/data recoveries from hardware failures, etc.).

Ability to train users in general application software.

Ability to read and interpret professional journals, technical procedures and documents such as safety rules, operating and maintenance instructions and procedures manuals.

Ability to define problems, collect data, establish facts and reach valid conclusions.

Ability to work productively as part of a team.

Ability to write routine reports and correspondence and communicate effectively both orally and in writing with individuals and groups.

Must be able to work independently and cooperatively with all City staff and outside vendors.

Other Qualifications

As part of our commitment to a drug-free and tobacco/nicotine-free workplace, applicants are required to successfully pass a drug and/or tobacco/nicotine test as required by Florida law. Refusal to take a test, or failure to pass the test according to minimum standards, is cause for disqualification.
 
 The complete job description and application materials are available at Oviedo City Hall, Human Resources Department, 400 Alexandria Blvd., Oviedo, FL 32765 or at www.cityofoviedo.net.

 EOE-M/F/D/V-Drug-Free Workplace/
 Tobacco-Free Work Environment

The City of Oviedo values the service veterans and their family members have given to this nation, and we support the hiring of returning service members and military spouses.

We understand that you are interested in learning the status of your application. Please be assured that the Human Resources Department will notify all applicants of the final status of their application. We manage a large volume of applications on a continual basis, and appreciate your patience during the process. It is not necessary to contact us to inquire about your status after submitting your application.