HVAC Customer Dispatch Coordinator en R&R Heating and Air Conditioning

At R&R Heating and Air Conditioning, we believe comfort starts with exceptional service—and that begins with you. We’re a locally owned, family-run business built on trust, integrity, and teamwork. As our Customer Dispatch Coordinator, you'll be the crucial link between customers and technicians, helping us deliver prompt, professional HVAC service with a smile.

Our Mission

Improving lives. Pushing the boundaries of what’s possible.

Core Values

Integrity | Trust | Giving | Positivity | Teamwork | Accountability

About the Role

The Customer Dispatch Coordinator plays a key role in maintaining a smooth and efficient service operation. You’ll manage incoming service requests, prioritize and schedule jobs, and ensure our technicians are deployed effectively throughout the day. Your communication and coordination skills will help keep our customers comfortable—and our team moving.

Key Responsibilities

• Answer inbound service calls and respond to customer inquiries

• Schedule and dispatch HVAC technicians based on availability, priority, and location

• Communicate appointment details to customers and field staff

• Monitor technician status and update schedules as needed in real-time

• Maintain accurate records of service calls, job status, and customer interactions

• Assist with service invoicing, warranty submissions, or job close-out when needed

• Coordinate with other departments (install, parts, sales) to ensure seamless operations

• Provide friendly, empathetic service while resolving scheduling conflicts or delays

What You Bring

• Prior experience in dispatching, scheduling, or customer service (HVAC or trades preferred)

• Strong multitasking and organizational skills

• Professional phone etiquette and clear communication

• Familiarity with scheduling software (ServiceTitan or similar is a plus)

• Calm under pressure and solutions-oriented mindset

• Detail-driven with a high level of accuracy

• Team player who thrives in a fast-paced environment

Why Join R&R?

• Locally owned and respected in the Spokane community

• Supportive work culture that values growth and respect

• Paid time off, health benefits, and retirement plan

• Opportunities for training and advancement

• Be part of a team that values your role in delivering comfort

Ready to help keep Spokane comfortable—one call at a time?
Apply now to join the team at R&R Heating and Air Conditioning.